Job description
An opportunity has arisen to join our ever expanding, well established and reputable facilities maintenance company in our Livingston Office, as part of our Helpdesk team.
Experience in Helpdesk Facility’s role is preferred. The role of Helpdesk Administrator involves scheduling engineers’ diaries, liaising with our engineers, contracts managers, suppliers and clients to offer our high standards of customer service and SLA's across our company. The post holder will support a maintenance operation by receiving and dispatching service requests, updating both internal Job Logic CAFM and client systems, administering procurement, producing high quality documentation.
We are looking for:
- Previous Helpdesk Experience is preffered
- Ability to manage high email traffic via outlook (joint inbox).
- A working knowledge of PPM & reactive systems.
- Working in a role requiring high volume data input with good numeracy skills.
- Ability to confidentially deal with clients, managers, engineers and sub-contractors.
- Excellent communication skills both written and verbal.
Job Types: Full-time, Permanent
Benefits:
- On-site parking
- Enhanced Paternity & Maternity
- Bereavement leave of 3 days
- 2 paid Volunteering days
- Long Service Reconignition
Schedule:
- 8 hour shift
- Monday to Friday
- Between hours of 8-5
Education:
- GCSE or equivalent (preferred)
Work Location: In person
Pay: Up to £30,000.00 per year
Benefits:
- Company pension
- On-site parking
Ability to commute/relocate:
- Livingston, West Lothian: reliably commute or plan to relocate before starting work (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
