Job Advert
Customer Care Advisor
Valley Road, Birkenhead
Monday – Friday 9am – 5pm
Hybrid 3 days office with 2 days from home
£26,390
What you’ll be doing
You’ll be at the heart of our customer experience, supporting customers across phone, email, webchat and social channels. Acting as a subject matter expert, you’ll handle a wide range of queries and transactions across our products and services.
Responsible for delivering exceptional customer experience specific to Love2shop consumer brands; Park Christmas Savings and Love2shop.co.uk whilst ensuring compliance to all policies, processes and regulations
Key responsibilities include:
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Supporting customers with orders, returns, cancellations and delivery tracking
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Processing payments, Direct Debits and providing balance information
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Resolving customer queries and disputes efficiently and accurately
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Managing account updates, closures and sensitive cases (including deceased accounts)
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Using third-party systems to complete KYC checks and follow up referrals
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Helping customers self-serve via web, app and IVR channels
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Supporting marketing campaigns through outbound customer calls
Risk & Compliance
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Follow all GDPR, PCI-DSS and company security policies
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Identify and escalate potential fraud or suspicious activity
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Maintain accurate customer records and data security
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Contribute to a safe, compliant and risk-aware working environment
What we’re looking for
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Strong communication skills (written and verbal)
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A customer-first mindset
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Experience in a fast-paced customer service environment
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Confidence handling queries across phone, email and live chat
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A proactive problem solver with great attention to detail
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Comfortable using Microsoft Office (Word, Excel, Outlook)
