Ø To produce care staff rotas on a weekly basis using the organisations computer based roster system.
Ø All records and rotas to be up to date at all times and be compliant to the organisational and legal requirements of a safe and well-planned service.
Ø To maintain runs of work that are geographically planned, which use resources efficiently and continuously reviewed and updated as necessary.
Ø To be a part of the on-call team.
Ø To be responsible for reviewing and accepting, processing and allocating referrals with the Field Care Supervisors
Ø To be responsible for a defined patch of the clients.
Ø To compile client information/Home Care Worker management actions and report weekly by utilising Key Performance Indictor (KPI forms to monitor the strategic performance and compliance against each patch, meeting the standards and targets agreed for a weekly deadline
Ø To allocate calls to care workers, taking into consideration Service User's needs and preferences for gender and compatibility.
Ø To take responsibility for ensuring that all calls are covered in all instances
Ø To provide care workers with full briefings about Service User's needs and any other information that is required to deliver a good service. Providing updates as Service User's needs.
Ø To inform care workers of any amendments to their schedules as they occur with careful clarification.
Ø To ensure accurate records are maintained on the One Touch roster, including Service User and staff information, a daily event record and details of service delivered, staff holidays, absence and training.
Ø To proactively liaise with Social Workers, Service Users, Family Members and Care Workers to take on new referrals and arrange with the Care Manager to plan initial assessments.
Ø To communicate effectively with Service Users, staff, colleagues, GP's, Social Workers and other members of the multi-disciplinary team to promote a high standard of care/support. Ensuring information is shared on a need to know basis and in the best interest of the Service User.
Ø To ensure confidentiality of Service User information in line with the Organisation's policy procedures.
Ø To report any incidents or complaints to their line manager completing incident report forms and other documentation as required.
Ø To undertake on call duties, as part of an agreed pre-planned rota in order to provide an effective out of hours on-call service.
Ø To work closely with the team to plan in a proactive manner.
Ø To monitor the performance of care workers, organising spot checks and conducting supervisions and appraisals in line with the Organisation's policy on keeping accurate records.
Ø To have knowledge of all relevant policies and procedures in line with CQC and be familiar with processes for communication and reporting.
Ø To routinely identify and report to your line manager any areas of concern, potential business development opportunities and quality compliance related issues
To follow your personal training plan and achieve any targets set in the appropriate time frame
Job Type: Full-time
Pay: £24,500.00-£26,000.00 per year
Ability to commute/relocate:
- London SW1W 0QP: reliably commute or plan to relocate before starting work (required)
Experience:
- providing care: 2 years (required)
Work Location: In person
