Job Title Business Improvement Manager
Post Number 010460
Weekly Working Hours 37
Salary Range £41,771 to £45,091 pa – pro rata for hours worked
Type Of Contract Permanent
Location Stevenage
About the role
Drive Change. Improve Services. Shape the Future of Housing.
We are looking for an experienced and ambitious Business Improvement Manager to join our Housing Insight and Performance team. This is an exciting opportunity to lead transformational change across our Housing services, helping us deliver modern, efficient and customer-focused services that make a real difference for residents.
As Business Improvement Manager, you will play a leading role in delivering strategic improvement projects that support new housing legislation, regulatory requirements and the Council's wider transformation priorities. Working closely with senior leaders, operational managers and colleagues across the organisation, you will identify opportunities to improve services, redesign processes and embed innovative ways of working.
This role is central to ensuring our housing services continue to evolve, embracing digital technology, strengthening compliance and delivering better outcomes for tenants and leaseholders.
What you'll be doing
As a key member of the Housing Insight and Performance team, you will:
- Lead the delivery of complex business improvement and transformation projects across Housing and Neighbourhood and Building Safety and Housing Property Services Business Units
- Drive the implementation of new legislation, including the Social Housing (Regulation) Act, Building Safety requirements and Housing Ombudsman recommendations.
- Review, redesign and improve housing processes to deliver better customer experiences and more efficient ways of working.
- Identify opportunities to streamline services through innovation, technology and digital transformation.
- Work collaboratively with managers, project sponsors and stakeholders to develop and implement sustainable service improvements.
- Analyse performance information, customer feedback and industry best practice to identify opportunities for change.
- Develop business cases, project plans, communications and governance arrangements to support successful project delivery.
- Manage project risks, budgets, milestones and benefits, ensuring projects are delivered on time and achieve measurable outcomes.
- Engage residents, tenants and leaseholders in shaping service improvements and ensuring customer voices influence change.
- Lead on the development of new policies, procedures and training to support successful implementation of new ways of working.
- Champion continuous improvement and collaborative working across Housing and the wider Council.
We are looking for someone with significant experience delivering business improvement, organisational change or transformation projects, ideally within housing, local government or another complex, customer-focused environment.
You will be passionate about improving services, confident working with senior stakeholders and able to translate ideas into practical, measurable improvements.
You will bring:
- Strong knowledge of housing legislation, regulation and operational housing services.
- Experience managing cross-service projects involving multiple stakeholders and competing priorities.
- Excellent analytical skills with the ability to use performance data, customer insight and evidence to drive improvement.
- Experience developing and implementing new policies, processes and service improvements.
- Strong communication and stakeholder management skills with the ability to influence at all levels.
- Experience supporting digital transformation, culture change or customer experience improvement programmes.
- The ability to balance strategic thinking with practical delivery, ensuring projects achieve lasting benefits.
- A proactive, collaborative and solution-focused approach, with a passion for continuous improvement.
Why join us?
At Stevenage Borough Council, you'll have the opportunity to shape the future of housing services for thousands of residents.
You'll lead meaningful projects that improve services, strengthen regulatory compliance and help deliver our ambitions for the future of housing. In return, you'll join a supportive, forward-thinking organisation that values innovation, collaboration and continuous improvement, where your ideas and expertise will make a lasting impact.
Our benefits
- Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
- Flexible working: Available upon request, subject to operational requirements.
- Part time and Job share opportunities: All our full-time vacancies are open to job share unless otherwise stated.
- Leave: A variety of different types of paid and unpaid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave.
- Holidays: 25 days holiday rising to 31 days (depending on Local Government service)
- Training: An extensive range of learning and development opportunities
- Employee Assistance Programme: 24/7 Confidential advice and support on personal, work, family and relationship issues
- Travel: Season ticket loans and discounts for public transport
- Cycling: Cycle to Work scheme
- Stevenage Credit Union: Secure savings, free life insurance and access to cheap loans.
- Employee Discounts: Via monthly paid membership of the Civil Service Sports Council (CSSC)
- Wellbeing: Discounted Health and Fitness membership
- Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union
How to apply
All applications must be made on online
For an informal discussion about this role please contact:
Name: Charlotte Carter
Job Title: Head of Housing Insight and Performance
Phone Number: 01438 242242
Email:
[email protected]
Closing date for receipt of applications: 13 September 2026
Interviews will be held week commencing: 21 September 2026
Please note that if we receive a large volume of applications for this role, we reserve the right to close this vacancy ahead of the published closing date
Stevenage Borough Council (SBC) is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff, volunteers and recruitment candidates to share this commitment. SBC shall take all reasonable steps to employ staff who are safe to work with children, young people and vulnerable adults. For posts identified with regular contact with these groups applicants will be required to undertake a Value Based Interview. The council supports the legislative requirements for employing and maintaining safer staff and the guidance specified by Hertfordshire Safeguarding Adults Board | Hertfordshire County Council
We are changing.
Stevenage Borough Council is undergoing Local Government Reorganisation (LGR). If you are employed by Stevenage Borough Council on 1 April 2028, it is expected that the majority of roles will transfer to the newly-created unitary councils on existing terms and conditions under TUPE (Transfer of Undertakings – Protection of Employment) principles.
LGR is one of the biggest changes we will face in a generation. It will reshape how we work and how services are organised and gives us a real opportunity to build something better.
To find out more, visit Local Government Reorganisation | Shaping Hertfordshire's Future
Stevenage Borough Council is committed to Equal Opportunities for All.
