The Albatross Group, celebrating over 40 years of excellence in group tourism, is an award-winning organization that operates over 6,000 groups annually across the UK, Europe, Australia, and North America. Our commitment to our employees and customers is reflected in our impressive employee engagement scores and our mission to provide personalized service to both clients and suppliers alike.
The People Manager is responsible for the day-to-day delivery of the People function, ensuring employees and managers receive exceptional support throughout the employee lifecycle. The role leads the People Support team, oversees HR operations and workplace management, and plays a key role in fostering a positive, engaging and high-performing culture.
Working closely with the Head of People, the role translates people strategy into practical delivery, ensuring efficient processes, compliance, employee engagement and making Albatross a great place to be.
The Albatross Way
To succeed at Albatross, you are professional in nature and display the best characteristics of being human, genuinely caring about others, whilst not being afraid to challenge where appropriate. You always aim to create win-win outcomes that benefit everyone involved.
Albatross Benefits
We know our people are our greatest asset and at the heart of our success, so we’re committed to making Albatross a great place to be. Just ask our team – it’s a friendly, welcoming and enjoyable environment. We believe job satisfaction is about more than just salary, which is why we’re proud to offer a benefits package, including:
- £40-45k depending on experience
- 21 days holiday per year
- 3 paid Christmas office closure days
- Your birthday off each year
- Length of Service Bonus (holiday and pay)
- Potential Hybrid working after initial training period
- 1 Volunteering Day a Year (paid)
- Pension
- Sick Pay
- Regular team & charity fundraising events
- Free Parking on Site
- Training and development
- Relaxed office environment and casual dress code
- Travel concessions and more
Working Hours
This is a full-time role, initially based in our head office in Larkfield. Normal hours of work are Monday to Friday, 9:00 am – 5:00 pm (35 hours a week).
Key Responsibilities
- Accountable for the effective day-to-day delivery of People services, ensuring processes, systems and administration are efficient, compliant and provide a positive experience for employees and managers.
- Support the delivery of initiatives that enhance employee engagement, wellbeing and culture, helping to create an environment where people can thrive and perform at their best.
- Provide expert advice and support on employee relations matters, ensuring consistent application of policies, compliance with employment legislation.
- Lead, support and develop the team, ensuring high-quality service delivery and continuous improvement across the People Support Team.
- Oversee workplace operations and office management activities, ensuring offices are safe, welcoming, compliant and support the needs of employees and the wider business.
- Support the delivery of the People Plan through implementation of projects, process improvements and people initiative that contribute to the Group Ambition.
- Manage the People Team budget, maintaining cost-effective solutions that align with business needs.
- Support the implementation and delivery of all company events.
- Hold monthly 1:1s with direct reports and ensure managers across the team do the same to a consistent standard.
- Leads by example, rolling up their sleeves and doing whatever is needed to support the team, workplace and employee experience.
- Live, breathe, advocate and hold colleagues accountable to The Albatross Way, our values of professional, human and win-win.
- An active member of the Line Management Team and an effective accountability buddy.
Please note that this list is not exhaustive and at times the job role may be altered to help others complete their duties.
Key Skills
Essential
- HR generalist with a sound understanding of UK employment law and HR best practice.
- Experience managing employee relations matters and providing pragmatic advice to managers.
- Experience leading or supervising others.
- Ability to build effective working relationships and communicate confidently with stakeholders at all levels.
- Experience using HR systems and maintaining accurate people data and reporting.
- Pro-active and self-motivated with the ability to work autonomously.
Desirable
- CIPD qualification (Level 5) or equivalent experience.
- Experience supporting workplace, office or facilities management activities.
- Knowledge of the 7 Habits of Highly Effective People.
Please note that this list is not exhaustive
Leadership Attributes
- Ability to motivate others to achieve objectives and actions.
- Effective communicator and listener, able to give feedback and create an environment where team members feel comfortable sharing ideas and concerns.
- Good decision-maker, often under pressure, balancing risk and reward.
- Commercial awareness.
- High level of self-awareness and emotional intelligence.
- Accountable for actions and outcomes - successes and failures - fostering a culture of trust, ownership, empowerment and continuous improvement.
- Positive mind-set in all situations.
- Passion for personal learning and development and in others, in line with the Albatross Purpose.
- Champions and models the principles of “The 7 Habits of Highly Effective People”, embedding them into team culture and actively advocating them across the business.
- Ability to forward plan and meet agreed commitments and deadlines.
What success looks like?
- Regular and meaningful 1:1s and discussions about their development.
- Employee engagement scores remain consistently above 80%.
- Culture survey results (Agree or Strongly Agree) above 90%.
- Stakeholders find working with the People Support Team effortless which is supported by positive feedback.
- We attract, retain and develop motivated and committed employees.
- A proactive member of the Line Management Team, supporting fellow line managers to achieve the Group Ambition.
Interviews
Please note first interviews will be held from the beginning of September.
Pay: £40,000.00-£45,000.00 per year
Benefits:
- Company pension
- On-site parking
Application question(s):
- As part of our recruitment process we ask all candidates to please send a Covering Letter to [email protected]. Please confirm you will send.
Work Location: In person
