The Housing Registrations Team within City of York Council are looking to appoint a Housing Registrations Advisor.
The post holder will be the first point of contact for customers applying for social housing. They will be responsible for giving realistic housing advice, discussing with applicants all housing options available to them, processing and assessing applications in line with the City of York Council allocation policy.
The post holder will be responsible for, advertising, shortlisting and allocating vacant properties across the City of York Council area and will work closely with other registered social providers. Responsible for ensuring all associated recording and reporting systems are kept accurately up to date.
Customers may be anxious and under a lot of stress, therefore successful applicants must have excellent interpersonal skills to deal with people in person or on the phone. You will be capable of working on your own initiative as well as under the guidance of the housing registrations manager.
Knowledge of housing law and ability to use specialist IT systems is essential as well as good interpersonal skills. You will need to be able to demonstrate that you are sympathetic and firm, and you are able to cope in situations, which can be stressful as well as rewarding.
This post is suitable as a job share opportunity.
The duties of this post require the postholder to undertake a basic Criminal Record check (unspent convictions only) via the Disclosure and Barring Service.
The Council is committed to investing in the talent and wellbeing of our staff and can offer a generous annual leave allowance, access to the Local Government Pension Scheme, comprehensive Health & Wellbeing initiatives and a reward package which recognises your contribution. We can offer flexible working practices, community engagement and volunteer activities and, as part of our commitment to you, promote continuous Learning & Development. In addition we also offer a growing range of discounts, rewards and savings.
For further information or an informal discussion please contact Nicki Simpson (Housing Registrations Manager) at
[email protected] or on 01904 551271.
Closing date: Sunday 6 September 2026 at 12 midnight
Interview date: Week commencing 28 September 2026
