VIP Golden experience host - Macclesfield
Contract Type: Seasonal (Full or Part-time)
Location: Macclesfield
LaplandUK, the award-winning immersive Christmas experience, brings original stories by Mike & Alison Battle to life in an enchanting world of Elves, wonder and festive magic. With West End-quality performances, stunning sets and meticulous storytelling, we create lasting Christmas memories for over 180,000 guests each year.
At the very heart of LaplandUK is the belief in honouring the fleeting magic of childhood , and for those guests looking for an even more personalised touch, we offer something extra special:
The Role: Golden Experience Host
As a Golden Experience Host at Lapland UK, you’ll serve as the dedicated guide and main point of contact for our premium guests, ensuring their visit is seamless, magical, and truly unforgettable.
Acting as a storyteller, organiser, and friendly companion, you'll help families navigate their 4.5-hour immersive journey through our enchanted woodland, delivering moments of wonder with warmth, confidence, and care.
Key responsibilities include:
- Offering a warm, professional welcome to each family
- Accompanying guests throughout their experience, guiding them with ease and attention to detail
- Anticipating guest needs and providing thoughtful, personalised touches
- Communicating discreetly with the Father Christmas team and other departments to share important guest information
- Ensuring an exceptional level of care, particularly for high-profile or VIP visitors
- Maintaining a polished, calm, and proactive presence in a dynamic environment
WHO WE’RE LOOKING FOR
You might come from a luxury hospitality background, be a seasoned event host, a performer, or simply someone who brings grace and joy to those around them.
We’re looking for:
- A confident, outgoing and proactive approach
- Genuine warmth and emotional intelligence
- Excellent communication skills
- Experience working in guest-facing roles, ideally in premium or high-profile settings
- The ability to remain calm and present under pressure
- A natural ability to create ease and delight for others
WHAT YOU’LL RECEIVE
- £14.50 per hour + 12% holiday pay
- Free hot meal each shift
- Paid breaks
- Staff discount on selected event dates
- Free shuttle transport from Macclesfield Train Station
- Full training in advance of the event
Where is Lapland?
Lapland is based in Capesthorne Hall, Congleton Road, Siddington, Macclesfield, SK11 9JY.
KEY DATES
- Paid Training: October 2026
- Live Event: 11th November – 24th December 2026
Working for LaplandUK is unlike any other role. By ‘Honouring Childhood Together’, we create memorable moments that families cherish forever.
We can’t wait to welcome you to our secret, magical world this year!
Job Types: Full-time, Part-time, Temporary, Fixed term contract, Freelance, Zero hours contract
Contract length: 9 weeks
Pay: £14.50 per hour
Benefits:
- Canteen
- Discounted or free food
- Free or subsidised travel
- Free parking
- Shuttle service provided
- Transport links
Ability to commute/relocate:
- Macclesfield SK11: reliably commute or plan to relocate before starting work (preferred)
Application question(s):
- Are you eligible to work over 20 hours per week? (Minimum 24)
- Will you be over the age of 18 by October 19th?
Work Location: In person
