About Us
We are a well-established Edinburgh-based retail store specialising in high-quality Scottish souvenirs and luxury cashmere products. Located in the heart of the city, we welcome customers from around the world and pride ourselves on delivering an exceptional shopping experience that reflects the warmth and heritage of Scotland.
The Role
We are looking for a friendly, enthusiastic, and customer-focused Retail Sales Assistant to join our team. This is a fast-paced and rewarding role where you will play a key part in creating memorable experiences for our customers.
Key Responsibilities
- Deliver outstanding customer service to a diverse, international customer base
- Provide product knowledge on Scottish souvenirs and cashmere items
- Support customers with purchases, queries, and recommendations
- Operate the till and handle transactions accurately
- Maintain high standards of visual merchandising and store presentation
- Replenish stock and assist with deliveries
- Work collaboratively with the wider team to achieve sales targets
About You
- Previous retail or customer service experience is desirable
- A passion for delivering excellent customer service
- Friendly, approachable, and confident communicating with customers
- Strong communication skills (additional languages are a bonus)
- Reliable, flexible, and able to work weekends and peak tourist periods
- An interest in Scottish culture, heritage, or luxury retail is advantageous
What We Offer
- Competitive hourly rate
- Staff discount on store products
- A supportive and welcoming team environment
- Opportunity to work in a vibrant, international setting
- Training and development opportunities
Job Types: Full-time, Part-time, Permanent
Pay: From £12.71 per hour
Benefits:
- Company pension
- Referral programme
- Store discount
Work Location: In person
