An opportunity has arisen for enthusiastic and proactive individuals to join our User Services team. Library Service Advisors work as part of a team responding to Library enquiries in person and online, and supporting students, staff, researchers, and community members both on and off-campus.
Library users are at the heart of everything we do, and these roles are critical to our success. You will become part of an enquiry team delivering front-line customer service excellence across Library opening hours and via existing and emerging communication channels. The team provides a proactive, welcoming presence to all our users and assists in maintaining and developing the Library as an outstanding study environment.
The ideal candidate will have excellent interpersonal skills and be able to communicate confidently with colleagues, students, University staff and external contacts. Reliability and previous experience of team working in a customer-focused role are essential, as well as the ability to use initiative and be self-motivated.
Lancaster University Library provides an outstanding environment for study and research. We are committed to being user-focused, digitally driven, socially inclusive and innovative in our approach to service provision. We provide inspirational and high-quality learning environments that encourage academic excellence, promote partnerships, and respond to the changing expectations of our users.
In addition to the fixed hours, applicants may be asked to cover other shifts when needed, both during weekdays and at weekends.
We are seeking to appoint to one role working
Monday to Friday 11.45 to 20.00 and working one weekend every 6 or 7 weeks (taking the adjacent Friday and Monday off in lieu).
For an informal discussion to find out more about the role please contact John Williamson, Library Space and Experience Officer (email
[email protected]), or Sarah Preston-Hall, Library Space and Experience Supervisor (
[email protected])
We welcome applications from people in all diversity groups.
