We are looking for an enthusiastic and motivated Clerical Officer to join our dynamic administrative team. This role plays a key part in supporting our clinical services and colleagues in a fast-paced environment.
The role is based at Aintree Hospital and provides a full comprehensive administrative support to the inpatient and outpatient clinical services in the Diabetes & Endocrinology Department.
- To provide quality comprehensive administrative support to clinical services based at the Diabetes and Endocrinology.
- Co-ordination of outpatient clinics including booking, confirmation and scheduling of appointments.
- To provide administrative support to clinical and nurse colleagues in the department to ensure a seamless patient service.
- Co-ordination of clinic sessions ensuring patients access the appropriate clinical teams quickly and effectively within national targets.
Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.
We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women’s NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.
UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond.
For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.
Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility. Broadgreen Hospital is home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation. Liverpool Women’s Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK’s largest single site maternity hospital each year. The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.
For roles at Liverpool Women’s, visit their careers page .
Clinic rotas for nurses and consultant diabetic clinics
Template review of diabetes and Endocrinology clinics to ensure full maximisation of slots
Utilisation of Diabetes and Endocrinology clinics
Slot changes to support clinic priority and demand
Adding referrals to EPRO
Dr Doctor queries
Utilisation of AI predictor tool
Booking ambulances when required
Arriving patients for appointments on reception on a rota basis
Diabetes & Enbdocrinology clinic Intouch outcomes
Clinic cancellations
Adding of New Referrals and waiting list entries to IPM system for specialised clinics within the Diabetes & Endocrinology centre
Managing bookings of appointments in time and date order within the national RTT target.
Front desk point of contact for patients attending the centre
Dealing with and actioning telephone calls from patients and GPs.
General admin duties
Printing blood labels for patients
Supporting senior management team
