Location: Nightingale House
Salary: £30,000 per annum
Hours: 37.5 per annum, mix of earlies, lates and weekends
Job Type: Permanent/Fixed Term
Shortlisting: 14th September
Interview: 17th September
Nightingale House is a resettlement service that provides 25 beds of accommodation to adults that have recently been discharged from hospital following a mental health admission. We work in partnership with Merseycare and our service helps people to build life skills, settle back into the community and find suitable long-term accommodation. The post holder will hold a caseload of service users at Nightingale House & Whitman House – which is a step-down service and move on option from Nightingale. As a Support Practitioner at You Matter you will be an empathetic and caring individual dedicated to providing unconditional support to those experiencing homelessness whilst supporting their mental health recovery. You will be part of a friendly team to deliver an effective, responsive, and resident-focused housing management service. You will play a key role in creating a safe, supportive environment while supporting residents to understand their goals and successfully transition into longer-term accommodation.
- Welcoming new residents in line with the service’s policies and procedures. • Developing risk assessments and support plans alongside people to continue their journey towards independence.
- Ensuring the basic needs of residents are met including good quality accommodation and facilities, healthy food, advice and guidance.
- Responsible for promoting and safeguarding the welfare of adults/children/young people who are at risk.
- Advocate for social inclusion of the people you support ensuring they can access health and financial support.
- Ensuring Housing Benefit and Services Charges are collected and managed effectively.
- Work alongside the people in our services to address their physical and mental health issues, including liaison with primary and secondary health teams.
- Carrying out the immediate support needs of residents as appropriate, providing crisis intervention where necessary and working with services.
- Ensuring all health and safety and maintenance issues are raised in a timely manner.
- Participating in team meetings, supervision and reflective practice encouraging open, honest, and transparent feedback where continuous improvement is encouraged.
- Being flexible and responsive to the changing needs of the service, ensuring our SHREK values run through all the work that you do.
- Promoting a supportive and inclusive culture within the service, valuing people and their diversity.
What can we offer Working with You Matter comes will a whole host of benefits. We hope that people will find personal fulfilment and purpose by working with alongside people in our services. Our teams are compassionate and supportive, fostering a strong sense of community. With opportunities for professional growth, You Matter offers training to support your role and personal development.
EXPERIENCE
- Experience of supporting individuals with complex needs, including mental health, substance misuse and housing instability
- Demonstrable leadership or supervisory experience
- Experience of multi-agency and partnership working (e.g. Mental Health, Social Care)
- Experience of risk assessment and safety planning
- Experience managing incidents, maintenance or health and safety concerns
- Experience leading or supporting a staff team in a high-risk environment
- Strong administrative and case-recording skills
KNOWLEDGE
- Understanding of trauma-informed and person-centred practice
- Knowledge of safeguarding
- Understanding of complex needs including mental health, substance misuse and offending
EMPATHY and RESPECT
- Commitment to You Matter ethos, philosophy and SHREK values: Strength, Humility, Respect, Empathy and Kindness
- Compassionate, professional and non-judgemental approach
- Confident, energetic and self-motivated
COMMITMENT
- Strong commitment to improving outcomes for people experiencing difficult times in their lives and empowering them towards independence
- Commitment to reflective practice and continuous professional development
ORGANISATION
- Creative and solution-focused approach to complex situations
- Excellent organisational and time-management skills
- Strong negotiation and mediation skills
- Respected by peers and able to motivate others
COMMUNICATION AND COMPUTER LITERACY
- Demonstrable verbal and written communication skills
- Excellent communication, engagement and interpersonal skills
- Ability to build rapport with colleagues and people we work alongside
- Confident using Microsoft Word, Outlook and Windows-bas
- Qualification in Health and Social Care, Mental Health or other relevant subject
- Experience working in a customer facing role and a desire to support people to make a positive impact/change in their lives
- Experience of working within a psychologically informed working environment
- Knowledge of housing management and IT databases
- Awareness of benefits and how they work including Universal Credit and other welfare systems
Even if you don’t feel that you have all the relevant skills and “nice to haves” we would still like to hear from you and invite you to fill out our application form.
You Matter is an equal opportunities employer, values diversity and is strongly committed to providing equal employment opportunities for all employees and all applicants for employment. We welcome and encourage applications from everyone, regardless of age, disability, gender, ethnicity, religion and sexual orientation.
