Role: Hard Services Engineering Manager
Hours: 40 hours a week
Location: Crawley
At Mitie, our people are our greatest strength. We're looking for a Hard Services Engineering Manager to lead hard service disciplines on site, ensuring full statutory compliance and delivering high‑quality FM services to the Thales client.
- Ensure full statutory, mandatory, and contractual compliance
- Lead all hard service disciplines across site
- Support the FM team to deliver high‑quality services to clients and customers
- Strengthen stakeholder relationships and provide FM resilience
- Optimise systems and processes to improve efficiency and reduce energy use
- Develop understanding of contract commercial and delivery frameworks
- Manage PPM and reactive works to meet SLAs and KPIs
- Line manage engineering teams to maximise productivity
- Drive 100% PDA usage through training, auditing, and compliance
- Maintain engineer training matrix and support development and mentoring
- Manage subcontractors in line with contractual requirements
- Manage additional works, including scope agreement, quotations, and delivery
- Review subcontractor RAMS, issue permits, and ensure compliance
- Ensure certification is uploaded to Maximo, SharePoint, and site records
- Proactively engage clients and key stakeholders to maximise satisfaction
- Ensure all works follow Mitie Safe Systems of Work and H&S policies
- Assist with monthly reporting and FM initiatives
- Promote the One Team ethos across service lines
- Lead health & safety ownership, reviews, huddles, and audits
- Enhance service delivery through cross‑functional teamwork
- Build a proactive, customer‑focused hard services delivery model
- Challenge supplier quotations and lead energy‑saving initiatives
- Support quarterly energy performance reviews
- Attend and represent Mitie at client meetings when required
- Escalate technical issues to the Hard Services and Energy Lead
- Experience in M&E environments
- Knowledge of mechanical, electrical, and specialist systems
- Experience managing multi‑skilled engineering teams
- Mechanical Engineering qualification
- Water management experience (desirable)
- Strong customer focus and communication skills
- Health & Safety knowledge (IOSH Working Safely)
- Full, clean driving licence and ability to work at heights
- Organised, flexible, and able to manage administrative tasks
- Reliable, professional, and able to work independently or as part of a team
There's a place for you at Mitie, join us today!
