Roboshop Coordinator
Industry: Designer toys and collectible pieces
Location: Canary Wharf, London (Travel between locations required)
Job Type: Full-Time, Permanent
Working Hours: 40 hours per week
About POP MART
POP MART (09992.HK) is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers.
POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established development and operation system. Our portfolio includes iconic characters such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono.
POP MART operates over 500 physical stores and more than 2,300 Roboshops across more than thirty countries and regions, and through multiple cross-border e-commerce platforms reaches audiences in over ninety countries and regions, bringing joy to young consumers around the world.
POP MART has developed a comprehensive IP commercialisation ecosystem that spans multiple industries, deepening emotional bonds between fans and IPs while exploring broader opportunities for value creation. Our ventures include the world’s first immersive intellectual property themed park in the art toy industry, the expansion of its IPs into global markets through licensing and co-branding with leading global brands, and the curation of art toy expos and intellectual property themed exhibitions internationally.
In Europe, POP MART has built a strong presence in key markets including the United Kingdom, France, Italy, Germany, the Netherlands, and Spain, and continues to expand into new high-potential markets. Our expansion brings POP MART closer to European fans and offers new ways for them to connect with our IPs and stories.
For more information, please visit www.popmart.com and our LinkedIn Career page.
What to Expect
POP MART is a fast-paced company with a young and multicultural team where you can expect to:
- Contribute to a fast-growing European business that combines retail, art, and creative storytelling.
- Work with passionate teams across different countries, all connected by a shared love for designer toys and unique customer experiences.
- Grow your skills through hands-on projects, collaborative learning, and opportunities to explore new ideas.
Benefits
POP MART offers our employees:
- Monthly appreciation gifts featuring our latest POP MART designs.
- A structured bonus scheme linked to company and individual performance.
- Access to a confidential Employee Assistance Programme (EAP) for counselling and wellbeing support.
- Training and development programmes that build both professional skills and creative thinking.
- Regular team events that bring our people together to share ideas and celebrate our work.
The Role
We are looking for a full-time Roboshop Coordinator to support the growth and daily operations of our Roboshop vending machine network across London and surrounding areas.
The successful candidate will be responsible for coordinating the smooth operation of Roboshop locations, supporting stock management, operational performance, maintenance coordination, new Roboshop launches, and communication between internal teams and external partners.
This role requires a proactive and organised individual who can manage multiple priorities, work independently, and support the continued expansion and operational efficiency of the Roboshop network.
Responsibilities
- Coordinate the day-to-day operations of the Roboshop vending machine network.
- Monitor Roboshop performance and support the resolution of operational issues to minimise downtime.
- Coordinate stock replenishment activities to ensure machines maintain appropriate stock levels and product availability.
- Visit Roboshop locations to complete operational checks, support stock management, and assist with basic troubleshooting where required.
- Liaise with internal teams, including warehouse, retail, finance, and operations teams, to ensure smooth daily operations.
- Work with external partners and stakeholders to support new Roboshop launches and ongoing operational requirements.
- Support the planning, coordination, and implementation of new Roboshop installations.
- Maintain accurate operational records, stock reports, and documentation.
- Support invoice preparation, administrative processes, and coordination with the finance team.
- Monitor operational data and provide regular updates on Roboshop performance and business activities.
- Identify opportunities to improve processes, efficiency, and customer experience across the Roboshop network.
- Provide operational support outside normal working hours when required, including occasional weekend responses.
Required Qualifications
- Strong organisational skills with excellent attention to detail.
- Previous experience in operations, coordination, retail, technical support, or field-based roles.
- Experience managing multiple priorities and working independently.
- Strong communication skills with confidence working with internal teams and external partners.
- Comfortable travelling between Roboshop locations as required.
- Ability to carry out basic troubleshooting and operational checks.
- Strong problem-solving skills with a proactive approach.
- Must be able to lift up to 20kg in weight.
- Fluent in English. Mandarin language skills are advantageous but not essential.
Desirable but Not Essential
- Full UK driving licence and willingness to travel between Roboshop locations.
- Experience in stock management, inventory control, or retail operations.
- Experience working with vending machines, automated equipment, or retail technology.
- Experience coordinating projects, operational rollouts, or new store/site openings.
If you are excited to be part of POP MART’s journey and believe you have the skills and passion to contribute, click Apply Now and send us your CV.
Pay: £30,000.00 per year
Benefits:
Work Location: In person
