Do you enjoy delivering exceptional customer service?
Are you an experienced administrator who thrives in a busy, people-focused environment?
Would you like to join a friendly, supportive team where your contribution is genuinely valued?
At Blossom Cosmetic Clinic in York, we are proud to provide high-quality private dental care in a welcoming boutique practice setting.
Our modern practice offers an excellent environment for both patients and team members. We are now looking for a motivated and organised Lead Administrator & Patient Co-ordinator to join our reception team and play a key role in delivering an outstanding patient experience.
This is an exciting opportunity for someone who enjoys building relationships, leading by example, and ensuring the smooth day-to-day running of a busy dental practice.
The Hours
- 4 days per week (35 hours)
- 7:45am – 5:30pm with 1 hour for lunch
- We will also consider applications from candidates seeking 3 days per week (26.25 hours)
The Role
As our Lead Administrator & Patient Co-ordinator, you will be responsible for managing the non-clinical patient journey from initial enquiry through to completion of treatment. You will provide exceptional customer service, support our senior team, and assist in coordinating a small team of Patient Co-ordinators.
Key Responsibilities
- Supporting the senior team with administrative tasks and projects
- Providing day-to-day administrative support to patients and colleagues
- Managing the patient journey across all communication channels, including telephone, email, text messaging and social media enquiries
- Building strong, long-term relationships with patients through excellent service and communication
- Managing appointment diaries efficiently and accurately
- Explaining treatment payment options and processing payments
- Promoting and enrolling patients onto the practice membership plan
- Managing patient follow-up systems and daily administrative routines
- Maintaining accurate and up-to-date patient records in line with practice procedures
- Ensuring consistently high standards of customer care and administration
- Managing referrals, outstanding balances and open courses of treatment
- Liaising with dental laboratories regarding cases and appointments
- Reconciling daily takings
- Carrying out audits as directed by the Practice Manager
- Undertaking additional training and responsibilities as Information Governance Lead
About You
We are looking for someone who is professional, proactive and highly organised, with a genuine passion for delivering outstanding customer service. Our ideal candidate would have:
- Previous experience leading or supporting a team
- Excellent customer service skills and a patient-focused approach
- Strong administrative experience in a busy environment
- Excellent attention to detail and accuracy when working across multiple systems
- Outstanding organisational and prioritisation skills
- Excellent communication skills, both written and verbal
- A high standard of English grammar and spelling
- Good IT skills, including Microsoft Office and CRM/practice management software
- A positive, enthusiastic and professional attitude
- A smart and professional appearance
Experience in a healthcare, dental or clinical setting would be advantageous but is not essential.
What We Offer
- A friendly, welcoming and supportive working environment
- An experienced and approachable Practice Manager and leadership team
- A well-organised team of dentists, therapists, hygienists, dental nurses and reception staff
- Ongoing training and development opportunities, including fully funded courses and qualifications
- Career progression opportunities for ambitious candidates
- DBS check paid for by the practice
- Employer contributory pension scheme
- Additional bonuses and benefits throughout the year
- Regular team-building events and practice social outings
If you are an organised, customer-focused professional who enjoys working with people and wants to be part of a practice that genuinely values its team, we would love to hear from you.
Pay: From £14.00 per hour
Benefits:
- Employee discount
- Employee mentoring programme
Work Location: In person
