This is a fast paced, varied role where you will be responsible for day-to-day tasks across all areas within the department whilst supporting customers with queries by phone, email and live chat.
-
Competent with IT.
-
Confident on the phone and with email communication.
-
Trustworthy and reliable.
-
Organised and methodical.
-
Able to use initiative and solve problems.
-
Accurate when completing repetitive tasks.
-
Happy to ask lots of questions whilst learning.
-
Able to multitask and work between multiple systems.
-
Email inbox monitoring.
-
Dealing with incoming calls from drivers and other service users.
-
Website access assistance.
-
Daily Report formatting and issuing.
-
Monitoring and responding to live chat questions.
-
Processing payments and taking payments over the phone.
-
Operation of Client software for vehicle management.
-
Continuous process review and improvement.
-
Provide departmental statistics for use by internal management.
-
Ensure all correspondence is responded to in a timely manner.
-
General administrative duties relating to specific client requirements.
-
Escalating queries when required.
Working hours: 8.30am to 4.30pm Monday to Friday
Location: Avonbury Business Park, Bicester, OX26 2UA
Holiday entitlement: 24 days (increasing by one day after two years’ service to a maximum of 29 days) plus bank holidays
-
Hybrid Working
-
Casual dress
-
Company events
-
Company pension scheme
-
Private medical insurance
-
Travel Insurance
We have been experts in our craft for over 35 years, endorsed by our longstanding relationships with many high profile, blue-chip companies. Our focus is providing exceptional service levels via our UK based, and highly skilled workforce. Our success is founded on sound principles, and a common sense, hands-on approach.
We specialise in providing fleet management, including vehicle ordering solutions, accident management from FNOL to solution, risk management including driving licence validations, outsourced resourcing and a multi-functional digital hub, FleetHalo, designed to support all your fleet needs.
