Administration Assistant (Insurance and Finance) – Maternity Cover
Part-Time | 15–21 Hours per Week | Bicester Vets
Bicester Vets is looking for a friendly, organised and detail-oriented Administration Assistant to provide maternity cover for our Insurance Administrator. This is an excellent opportunity for someone with strong administrative skills who enjoys problem-solving, working with financial information, and being part of a supportive team.
You’ll play a key role in ensuring our clients’ insurance claims and accounts are managed accurately and efficiently, while working closely with our Finance Manager and Insurance Administrator during a comprehensive handover period.
About the Role
This is a fixed-term maternity cover position, with the successful candidate ideally starting in late September or early October 2026. This will allow for a 2–3 month handover and training period before maternity leave begins in early December 2026.
The cover is expected to run until approximately mid-September 2027 (return date to be confirmed).
Hours
Current hours are 21 hours per week:
· Monday: 9:00am – 5:00pm
· Wednesday: 9:00am – 5:00pm
· Friday: 9:00am – 3:00pm
There is some flexibility, and we would consider applicants seeking around 15 hours per week.
Key Responsibilities
· Process pet insurance claims accurately and efficiently.
· Maintain accurate financial records through high-quality data entry.
· Investigate and resolve payment queries and account discrepancies.
· Assist in preparing financial reports and administrative documentation.
· Liaise professionally with clients and insurance companies by telephone and email.
· Organise, scan and file documentation.
· Provide administrative support to the Finance Manager.
· Use Microsoft Office, particularly Excel, to manage data and reports.
About You
We’re looking for someone who:
· Has previous administrative experience.
· Is confident using Microsoft Office, particularly Excel.
· Has excellent attention to detail and enjoys working accurately.
· Is organised, methodical and able to manage competing priorities.
· Is comfortable working with numbers and financial information.
· Enjoys investigating problems and finding solutions.
· Is confident making telephone calls to discuss payments or account queries in a professional manner.
· Can work independently while also being a supportive member of a small team.
· Can build a positive working relationship with colleagues, particularly the Insurance Administrator during the handover period.
Previous experience in a veterinary practice would be an advantage, but it is not essential.
Please note that this is an administrative role. Formal accounting qualifications (such as AAT) are not required.
What We Offer
· Employee discount
· Supportive and friendly team environment
· Full training and structured handover
· Opportunity to develop experience within a busy veterinary practice
Job Details
Job Type: Part-time, Fixed-term (Maternity Cover)
Schedule:
· Monday to Friday
Education:
· GCSE or equivalent (preferred)
Experience:
· Administrative experience: 1 year (preferred)
If you’re organised, enjoy solving problems, and take pride in providing excellent administrative support, we’d love to hear from you. Apply today to join the team at Bicester Vets.
Pay: £15.00 per hour
Work Location: In person
