Location: Glasgow
Job Type: Full-Time | Permanent | On-Site
Performance-Based Bonus Scheme
Immediate Start Available | 2–4 Week Notice
Great customer service starts with great people.
If you enjoy helping others, building genuine relationships and making a positive difference with every conversation, this could be the opportunity you've been looking for.
We're looking for a Customer Service Representative to join our growing Glasgow team. In this customer-facing role, you'll support customers, answer enquiries, provide tailored solutions and deliver an exceptional customer experience while developing valuable communication and relationship-building skills.
What your day could look like
Every customer interaction is different, which means no two days are ever the same.
You'll spend your day speaking with customers, understanding their needs and providing helpful information and solutions. Rather than rushing conversations, you'll focus on building trust, creating positive experiences and ensuring every customer feels valued.
Typical responsibilities include:
- Speaking with new and existing customers to understand their needs
- Answering customer enquiries with confidence and professionalism
- Providing information about products, services and current promotions
- Recommending suitable solutions based on customer requirements
- Delivering outstanding customer service from start to finish
- Working towards individual and team performance goals
- Maintaining accurate customer records where required
- Continuously developing your customer service and communication skills through ongoing training
Who thrives in this role?
We're looking for people who genuinely enjoy working with others and are passionate about delivering exceptional customer service.
You'll be a great fit if you:
- Enjoy helping people and building lasting relationships
- Have previous experience in customer service, retail, hospitality, sales or another customer-facing role (beneficial but not essential)
- Communicate confidently, professionally and with empathy
- Stay calm and organised in a fast-paced environment
- Enjoy working towards goals while maintaining a customer-first approach
- Have a positive attitude and a willingness to learn
- Demonstrate initiative, resilience and a strong work ethic
We're looking for enthusiastic individuals with the right attitude, excellent communication skills and a genuine passion for helping customers.
What you'll gain
Joining our team is an opportunity to develop skills that will benefit you throughout your career.
You'll receive:
- Performance-based bonus scheme
- Comprehensive training and ongoing mentoring
- Structured onboarding and continuous coaching
- Clear progression opportunities based on performance
- Development in customer service, communication and relationship management
- Recognition programmes, team incentives and regular social events
- A supportive, collaborative and people-focused working environment
Build a career you'll be proud of
Customer service is about much more than answering questions, it's about building trust, solving problems and creating experiences that customers remember. The skills you'll develop in this role can open the door to future opportunities in sales, leadership, account management and business development.
If you're looking for a role where your communication skills, enthusiasm and commitment to great service will be recognised and rewarded, we'd love to hear from you.
Apply today for this Customer Service Representative job in Glasgow and take the next step in your career.
Pay: £14.00-£16.00 per hour
Work authorisation:
- United Kingdom (required)
Work Location: In person
