To be responsible for providing a discreet, efficient and high-quality turndown service to guest bedrooms and villas during the evening. The Turndown Attendant will ensure that guest accommodation is clean, comfortable and prepared for the evening, while anticipating and responding to guest needs to enhance their overall experience.
This position will typically operate during the evening period, approximately 6:00 pm to 9:00 pm, with flexibility required to meet business and guest requirements.
Project a pleasant, positive and professional image at all times.
Adhere to all company policies, procedures and Health & Safety requirements.
Provide a high-quality turndown service to guest bedrooms and villas, ensuring rooms are prepared to the required standards for the evening.
Prepare beds for the night, including opening curtains, turning down beds and placing appropriate turndown amenities.
Refresh and replenish guestroom and bathroom amenities, towels and supplies as required.
Ensure guest bedrooms and bathrooms are presented to the highest standards of cleanliness, order and presentation.
Remove any rubbish and ensure the room is left neat, tidy and welcoming for the guest's return.
Identify and report any maintenance issues, damages or guestroom defects promptly to the appropriate department.
Respect guest privacy and belongings at all times, maintaining discretion and confidentiality.
Respond professionally and courteously to guest requests and communicate these to the relevant department where required.
Have a complete understanding of Housekeeping core and service standards.
Have a complete understanding of Housekeeping departmental policies and procedures.
Where applicable, apply CleanMatters Housekeeping standards.
Ensure guests receive the highest level of customer service through attention to detail and anticipation of their needs.
Manage cultural needs and expectations of all guests with professionalism and respect.
Maintain punctual attendance and be ready to commence duties at the scheduled start time.
Work efficiently and effectively within the evening shift to ensure all assigned rooms are completed within the required timeframe.
Maintain positive teamwork and support colleagues within the Housekeeping department.
Liaise and communicate effectively with Housekeeping, Front Office, Concierge and other departments to ensure a seamless transfer of information.
Maintain a professional and discreet presence throughout the guest areas of the property.
Any other reasonable task requested by your manager/s and supervisor/s.
Eligibility to live and work in the UK.
Ability to communicate freely in the local language.
Open, friendly and approachable, with a genuine desire to deliver exceptional guest experiences.
Excellent attention to detail and accuracy.
A team player who contributes positively to team performance.
Excellent time management skills, with the ability to prioritise workload and work efficiently within a limited evening timeframe.
Ability to assess and respond appropriately to the needs of guests.
Ability to work discreetly and respectfully within occupied guest bedrooms.
Reliable, punctual and flexible approach to work, including availability for evenings, weekends and peak periods.
Previous housekeeping, turndown or similar experience within a 4–5 Star or luxury hotel environment is preferable, although full training will be provided to the right candidate.
Benefits include
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Subsidised staff accommodation (if required).
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Access to a meal on duty in the staff canteen.
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Turnberry Friends & Family Rooms Programme - discounted room rates at Trump Turnberry, available to you and your family.
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Discounts available at the Food & Beverage outlets and the Golf Professional Shop.
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Resort Facilities – use of the Spa, Gym and Golf facilities. (subject to some restrictions).
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Trump Hotels Associate and Friends & Family Rates - discounted room rates at all Trump Properties.
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Uniforms - a uniform will be provided, and items will be laundered at the Company's expense.
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Employee Assistance Programme – offering a range of Employee Assistance Help Lines.
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Ongoing training and development, first-class hospitality training & Apprenticeship programmes are available.
