About the Role
You will manage a defined product tower, overseeing systems and
application development, configuration, maintenance, and lifecycle support across assigned institutional functions.
Key responsibilities include:
- Managing prioritisation and coordination of system /application software
management activities.
- Monitoring, managing and coordinating all IT hardware support and maintenance.
- Ensuring service delivery meets agreed SLAs and addressing performance issues.
- Conducting demand analysis and aligning capacity with institutional priorities.
- Supporting system design, upgrades, security, and disaster recovery planning.
- Coordinating reactive support, maintenance, and change implementation.
- Managing supplier relationships in line with contractual obligations.
- Providing operational leadership to Technicians and Systems Analysts.
- Engaging with key stakeholders to ensure our systems and services align to
business needs and are utilised affectively.
University Campus of Football Business (UCFB) is a world first in sports education. Proudly the UK’s fastest-growing higher education institution since our launch in 2011, UCFB’s campuses are based at the iconic Wembley Stadium and Etihad Stadium.
In 2020, UCFB launched the Global Institute of Sport (GIS), the new home of our Master’s degrees and executive education in the UK, online and at inspirational stadiums including at Inter Miami CF Stadium, the Melbourne Cricket Ground in Australia, New York’s Red Bull Arena and Toronto’s BMO Field.
Our collaborations with elite sports organisations allow us to lead the field in producing the next generation of graduates. Partners include The Football Association, Kick It Out, the League Managers Association, the National League and the Rugby Football League domestically, as well as our global hub partners in the USA, Canada and Australia.
