Responsibilities:
· Work with the manager to optimise daily operations to ensure efficiency, productivity, and adherence to company standards
· Support with staff training, customer focus and product development. To exceed targets.
· Work with the manager to maximise footfall and ensure repeat custom. Mystery shop results to 90%
· Stock takes weekly. - ensuring stock is only ordered when needed and a tight control of all dates to ensure minimal wastage
· Working closely with the manager to train and supervise staff members ensuring a high level of competence and customer service You will develop and maintain a positive and collaborative work environment.
· Support the manager with stock management. Keeping wastage to a minimum rotating stock and ensuring any found slow sellers are promoted. Plus, development of stock offering and any missed opportunities. Making sure stocktakes are achieved and ordering is done timely. Maximising forward planning for busy weekends and bank holidays.
· Customer service - focus the team to develop the community feel, fun environment that is focused on the customers not the team.
· Ensure High Cleaning standards. – Making sure all Dash standards are followed to continue to hold a 5* hygiene rating. Implement and monitor quality control measures and regular inspections.
· Provide innovative social media content.
Dash Dream Team Member Profile:
· The Visionary Leader: The management team do not just guide from the side-lines; you’re at the forefront, setting the pace and the standard. With sleeves rolled up, you lead by action, inspiring your team with the courage to leap and the grit to grind.
· The Ultimate Team Player: You embody the spirit of unity, diving into challenges head-on and shoulder-to-shoulder with your team.
· The Effervescent Customer Champion: Your energy is infectious, and your focus is laser-sharp on delivering joy and satisfaction to every customer. Your personality sparkles, making every interaction a memorable delight.
· The Inclusive Mentor: Your talent lies in bringing out the best in everyone, fostering a culture of growth, learning, and mutual respect.
· The Motivated Achiever: Driven by success, your motivation is internal. Working with the manager you set the goals, you chase them down, and you thrive on the autonomy to create, solve, and excel.
· The Communication Maestro: Your words not only convey ideas; they inspire, engage, and build bridges. Your exceptional communication skills ensure clarity, connection, and collaboration at all levels.
Key skills and experience:
· Excellent planning skills - turning visions into reality. You see the big picture and chart the course.
· Agile Problem-Solver - Ability to think on your feet making swift and informed decisions.
· Support initiative on product development and marketing – with a keen eye on product evolution, your initiative propels us forward.
· Coaching skills – impart wisdom and fostering personal growth for new and existing team members’ development.
· Coffee barista trained preferred, but not essential.
· Tech-Savvy: In today’s digital world, your tech literacy (incl. Being computer literate) ensures we stay connected, efficient, and ahead of the curve.
Other:
· To work occasionally off site at events
· Willingness to work out of normal business hours on occasions
· Committed to health and hygiene
· Committed to continued professional development
Ready to blend your unique skills with our dynamic team? At Dash, you’re not just joining a team; you’re embarking on a journey to make an indelible mark on our community, one cup at a time.
Pay: Up to £13.20 per hour
Benefits:
- Company events
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Store discount
Application question(s):
- How would you deal with a team member who was creating issues within the team by either not pulling their weight or by gossiping about other team members
- On a busy Saturday in charge how would you ensure you got the best from your team ?
- On a quiet day what would you do with your team members to ensure payroll budget is not wasted.
Experience:
- Customer service: 2 years (required)
Work Location: In person
