Job Ref: CH2967
Branch: Daffodil Hotel and Spa
Location: Daffodil Hotel and Spa, Ambleside
Salary/Benefits: £38,000 PA Wagestream – Instant access to your wages when you need them. YuLife – Enjoy health and well-being rewards
Contract type: Permanent
Hours: Full Time
Hours per week: 40 hours a week
Posted date: 28/08/2026
Closing date: 09/10/2026
Join Crerar Hotels – Where Passion Meets Hospitality!
Are you looking for a rewarding career in hospitality? At Crerar Hotels, we believe in creating unforgettable experiences for our guests – and that starts with YOU! Whether you’re an experienced professional or just starting out, we have fantastic opportunities across our stunning hotels in Scotland and in the Lake District.
As an Operations and FB Manager at Crerar Hotels, you will be entrusted with overseeing all departmental operations with a focus on the FB department to ensure the smooth running of the hotel. With experience in a senior management position at a quality hotel and a background in either a Management degree or equivalent industry experience, you will bring a strong understanding of PMS/POS systems and a high level of professionalism to the role. This full-time, flexible position requires working weekends and involves collaborating closely with all hotel departments to anticipate and exceed guest expectations. Your ability to stay calm under pressure and multi-task efficiently in a fast-paced environment will be key. You will work directly with the General Manager to achieve the hotel’s vision and strategy, contribute to budget and PL reviews, and take responsibility for stock yield and management. In addition, you'll handle guest inquiries, train and develop staff, and leverage your knowledge of the hotel’s amenities to drive upselling and enhance the overall guest experience.
Why Work with Us?
On top of the fantastic benefits below, we offer a salary/hourly rate of £38 000 per annum.
At Crerar Hotels, we truly value our team, and that’s why we offer:
- Wagestream – Get instant access to your earned wages when you need them.
- YuLife – Enjoy health and well-being rewards, Employee Assistance Programme (EAP), and Virtual GP appointments.
- Echo – Our brand-new communications platform keeps you connected and engaged.
- Career Development – We invest in our people with fantastic training and progression opportunities.
- Employee recognition and reward scheme – celebrating anniversaries from 1 year onwards with incredible awards, vouchers and extra holiday days.
- Exclusive Discounts – Stay, dine, and relax at our beautiful hotels at special team rates.
- Work in Breathtaking Locations – From the Scottish Highlands to coastal escapes, our hotels are truly spectacular!
Be Part of Something Special.
Come and join a team that cares about its people and delivers amazing experiences every day. Apply now and start your journey with Crerar Hotels!
Combining stylish contemporary interiors inside, with stunning natural beauty outside, The Daffodil presents a concept brand new to The Lake District.
Unwind in one of our 78 rooms and suites, dine in our lake view restaurant led by our creative Executive Chef, relax in our thermal pool or treat yourself to a fabulous Spa journey.
Think luxury, style and plenty of indulgence – the ultimate escape awaits.
Three reasons to choose a career with Crerar Hotels
Scotland provides a sought-after quality of life, ideal for outdoorsy types. Urbanites may find there are limitations, with reduced public transport, small local shops and occasionally - the ultimate modern hardship - patchy phone signal. But those who take that in their stride find that they discover true peace and quiet, wake up to incredible scenery and have Scotland's natural larder to feast on daily.
We always aim to progress staff internally where possible, which means a number of our team have been with us long-term. They've chosen to make a life in one (or more!) of our locations, building themselves a varied career in the Scottish hospitality industry.
We share the spirit of Scotland through our values. We take pride in providing a truly authentic experience we're warm in personality, curious to get to know our guests and confident in sharing our knowledge. We take what we do seriously, but our humour means we also see the lighter side. Above all, we're comfortable saying, "we are who we are!"
