At Winn Group, we're more than a business. We're a driving force in the North East, delivering nationwide accident management and rehabilitation services for victims of non-fault accidents. Our mission is simple: to be the best one-stop shop for accident management and rehabilitation. As the parent company of Winn Solicitors and On Hire, we lead the market in Personal Injury Law. With a 4.8 Star rating by Trustpilot, we provide an excellent service for the client from start to finish.
An opportunity has become available to join our Compliance team as a Compliance & Complaints Handler where you will work closely with the Compliance and Complaints Officer and Manager in the day to day running of all complaint and compliance matters.
Responsibilities
- As a Compliance and Complaints Handler, you will investigate and respond to complaints in a timely manner within the Company's guidelines.
- Any ad hoc or additional duties as deemed fit and appropriatefor this post and the associated level of responsibility attached to it
About You
To succeed in this role, we're looking for someone who brings a blend of must-have skills and experiences, along with those extra special qualities that can really make a difference to our team and business.
Expected Skills and Experience
- An ability to solve problems by way of critical analysis and effective decision making,
- Ability to work in a fast-paced environment
- Proactive approach to work
- Confidential and discreet
- Experience of demonstrating effective teamworking within a commercial environment
- Demonstrate effective communication and good interpersonal skills
- IT literate
- Commitment to own personal development
At Winn Group, we prioritise your wellbeing and growth, celebrating every milestone. With ample progression opportunities and funded learning initiatives, we invest in your future. Join us and be a part of a team that upholds values such as Integrity, Respect, Loyalty, and Reliability and prioritises your success, wellbeing, and fosters your growth.
What We Offer
- Salary DOE
- Generous Holiday Package: 25 days holiday plus bank holidays, an additional birthday holiday, and options to buy or sell holidays (subject to eligibility).
- Wellbeing Support: Virtual GP, Bereavement Support, Discounted Health Checks, Annual Flu Jab and Free Eye Tests.
- Social and Charitable Events: Across the year we host a range of events, including Christmas and Summer Parties, as well as an Annual Awards Night. Each year we support a local charity and host numerous fundraising events to raise money for a good cause.Last year we raised over £20,000 for Tiny Lives and this year we are supporting Rainbow Trust!
This role will be working fully in our Byker Head Office Monday to Friday, typically working between 8.30am to 5.00pm.
Applications close on Thursday 9th July 2026.
Next Steps?
If you feel this role is the right fit for you, then Apply Now!
If your application meets our criteria, a member of HR will be in contact to discuss this opportunity further. After this if you are successful, you will be invited to a face-to-face interview.
If you are unsuccessful, you will be notified. However, if you don't receive any communication from us within four weeks of sending your CV, your application was not successful.
We look forward to reviewing your application!
INDMP
Benefits:
- Company pension
- Cycle to work scheme
- Health & wellbeing programme
- On-site parking
- Referral programme
Ability to commute/relocate:
- Newcastle upon Tyne NE6 1PL: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Do you require sponsorship to work in the UK? If so, from when?
- What is your salary expectations?
Education:
- GCSE or equivalent (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
