Job Overview
Join our dynamic hospitality team as a Hotel Receptionist, where your energy and enthusiasm will create memorable first impressions for our guests. In this vital role, you will be the friendly face and helpful voice that welcomes visitors, manages reservations, and ensures a seamless check-in and check-out experience. Your exceptional communication skills and hospitality expertise will set the tone for a positive guest journey, making every stay enjoyable and stress-free. This paid position offers an exciting opportunity to develop your customer service skills in a vibrant hotel environment.
Duties
- Greet guests warmly upon arrival, providing a welcoming and professional first impression
- Manage guest check-in and check-out processes efficiently and accurately
- Handle guest inquiries via phone, email, or in person with courteous phone etiquette and clear communication
- Assist with reservation management, modifications, and cancellations using hotel booking systems
- Provide information about hotel amenities, local attractions, and services to enhance guest experience
- Coordinate with housekeeping, maintenance, and other departments to ensure guest requests are fulfilled promptly
- Maintain accurate records of guest stays, payments, and special requests to ensure smooth operations
Requirements
- Good English communication skills are essential, with clear and confident spoken English required to provide excellent service to our guests
- Proven experience in hotel reception or customer service roles preferred; hospitality background is a plus
- Multilingual or bilingual skills highly desirable to serve diverse guests effectively
- Excellent phone etiquette with the ability to handle inquiries professionally and courteously
- Strong interpersonal skills with a friendly, energetic attitude that fosters guest satisfaction
- Ability to multitask efficiently in a fast-paced environment while maintaining attention to detail
- Knowledge of hotel management software or reservation systems is advantageous
- Hospitality or guest services training is beneficial but not mandatory
Join us in creating exceptional guest experiences through lively engagement and dedicated service. We value energetic individuals who thrive on making guests feel at home while ensuring smooth daily operations. This is more than just a job — it’s an opportunity to grow your career in the vibrant world of hospitality!
Pay: £12.71 per hour
Benefits:
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- Sick pay
Work Location: In person
