Join a Growing Business Where Performance Creates Opportunity
Global Telemetrics is the company behind award-winning vehicle security and stolen vehicle tracking brands including SmarTrack and Autowatch UK. As a rapidly growing business, we are committed to delivering exceptional customer service while helping protect thousands of vehicles across the UK.
We are looking for an ambitious, customer-focused Customer Liaison Officer to join our team.
This is an ideal role for someone who enjoys speaking with customers, thrives in a fast-paced environment, works well towards targets and wants to build a long-term career within a growing tech business.
Whilst the role includes managing subscription renewals and outstanding payments, it is much more than a traditional collections position. You'll be responsible for retaining customers, promoting longer-term subscription plans, discussing warranty extensions, identifying vehicle security upgrade opportunities and delivering an outstanding customer experience.
Several members of our team have progressed into senior operational, specialist and sales roles within the business. If you're motivated, eager to learn and looking for an opportunity where hard work is recognised and rewarded, we'd love to hear from you.
Responsibilities and Duties
- Manage customer subscription and warranty renewals
- Contact customers regarding outstanding payments in a professional and customer-focused manner
- Promote longer-term subscription plans and renewal options
- Discuss and offer warranty extensions where appropriate
- Identify opportunities to upgrade customers to enhanced vehicle security products and services
- Build positive customer relationships to maximise customer retention and satisfaction
- Handle objections effectively and retain customers who may be considering cancellation
- Achieve individual and team KPI targets
- Send renewal invitations and pro-forma invoices
- Handle inbound customer enquiries via telephone and email
- Resolve basic customer service issues and direct more complex enquiries to the appropriate department
- Allocate customer payments accurately and maintain CRM records
- Complete administration and ad-hoc duties as required
- Support wider operational teams when needed
Qualifications and Skills
We're more interested in attitude, ambition and potential than extensive industry experience.
The successful candidate will be:
- Confident communicating with customers by telephone and email
- Comfortable working to targets and KPIs
- Organised and able to prioritise a busy workload effectively
- Professional and resilient when handling challenging customer conversations
- Customer-focused with a positive attitude
- Able to work independently and as part of a team
- IT literate and comfortable using CRM systems, email and cloud-based software
- Commercially minded with the ability to identify opportunities that benefit both the customer and the business
- Possess an excellent telephone manner
Desirable Experience
Experience in any of the following would be advantageous but is not essential:
- Customer Service
- Customer Retention
- Renewals
- Account Management
- Telephone Sales
- Collections
- Contact Centre Environments
- CRM Systems
Full training will be provided.
Benefits
- Competitive salary
- Quarterly KPI bonus scheme from day one
- Annual company-wide performance bonus
- Genuine career progression opportunities
- Full training and ongoing development
- Potential opportunities to progress into Operations, Customer Success and Sales roles
- Company events
- On-site parking
- 28 days holiday including bank holidays
Why Join Global Telemetrics?
At Global Telemetrics, we believe in promoting from within whenever possible.
This vacancy exists because an existing team member has successfully progressed into our External Sales Team, and they are not alone. Several members of our team have developed their careers within the business, moving into senior operational, specialist and commercial positions.
If you're looking for a role where your effort directly impacts your success, where performance is rewarded and where genuine career progression exists, we'd love to hear from you.
Privacy Notice
By applying for this role, you acknowledge that the personal data you provide will be processed by Global Telemetrics. For recruitment and selection purposes, we will collect your name, contact details, previous employment details and, where appropriate, relevant qualifications held. We will only retain your application data for as long as is necessary and in line with our retention policy.
For further details, please see our full privacy policy:
https://terms.globaltelemetrics.com/privacy-policy/
Job Types: Full-time, Permanent
Pay: From £29,194.00 per year
Benefits:
- Company events
- On-site parking
Ability to commute/relocate:
- Coalville LE67 3FH: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer Service: 3 years (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
