Job Summary:
JBJ Clyde Business Solutions Ltd. is seeking a Client Services Supervisor to support strong, responsive relationships with our business clients while coordinating the team responsible for everyday service requests. This role is ideal for someone who enjoys helping customers, guiding colleagues, and keeping multiple client needs organised in a professional business environment.
What You'll Do:
- Supervise day-to-day client service activities and incoming requests
- Act as a key contact for clients requiring additional support or follow-up
- Allocate client requests according to team availability and priorities
- Monitor open enquiries and ensure appropriate actions are completed
- Support team members with more complex customer situations
- Coordinate with other departments when requests require additional expertise
- Maintain accurate information relating to client interactions and service activity
- Review customer feedback and identify common themes
- Support the onboarding and introduction of new client accounts
- Prepare straightforward updates on service activity and outstanding priorities
- Share practical ideas that can strengthen the overall client experience
Requirements:
- Experience in client services, customer service, account support, business services, administration, or a related area
- Strong communication and interpersonal skills
- Customer-focused and professional approach
- Ability to organise different requests and priorities
- Comfortable using CRM systems or general business software
- Good problem-solving and follow-up skills
- Ability to work effectively with different teams
- Previous supervisory experience is helpful but not essential
- Relevant qualifications or transferable professional experience will be considered
Why Work With Us:
- Develop supervisory experience in a client-focused business environment
- Build valuable skills in customer relationships and service coordination
- Work with a varied range of client needs and business situations
- Gain broader exposure to business services and account support
- Contribute ideas that improve the customer experience
- Build experience for progression into client services, account management, or service leadership roles
Pay: £43,000.00 per year
Benefits:
- Casual dress
- Company events
- Free parking
- Health & wellbeing programme
- On-site parking
Work Location: In person
