Help customers take the next step towards becoming debt free.
At Angel Advance, we help people regain control of their finances through clear, supportive debt advice. As a Customer Support Administrator, you'll work within our Debt Advice Team in a role internally known as a Document Verification Officer, supporting customers through the final stages of their application and ensuring they receive a smooth and professional experience from start to finish.
This is an excellent opportunity for someone who enjoys helping people, has strong attention to detail and is looking to build a long-term career within financial services. Many of our Debt Advisors have progressed from this role.
Salary & Benefits
- £25,000.00 annual salary
- 25 days annual leave plus bank holidays
- Hybrid working (up to 2 days from home after successfully completing training)
- Career progression opportunities into Debt Advisor and Team Leader roles
- Ongoing training and professional development
- Company pension
- Employee Assistance Programme
- Employee benefits platform with lifestyle discounts
- Free onsite parking
- Regular team socials and wellbeing initiatives
Working Hours
37.5 hours per week, Monday to Friday
Shifts are worked between 8:00am and 6:00pm.
Based at our modern offices in Birchwood, Warrington, with excellent transport links to Manchester, Liverpool and the surrounding areas.
About the Role
As a Customer Support Administrator (Document Verification Officer), you'll help customers complete their debt solution application by reviewing documentation, verifying information and supporting them throughout the onboarding process.
Your responsibilities will include:
- Reviewing bank statements, payslips and supporting documentation
- Contacting customers to obtain any outstanding information needed to progress their application
- Identifying discrepancies and discussing these with customers professionally and sensitively
- Booking and managing advisor appointments
- Supporting Debt Advisors with customer onboarding and document verification
- Responding to customer queries via telephone, email and SMS
- Maintaining accurate customer records while ensuring compliance with FCA requirements and data protection obligations
- Managing your own workload to achieve individual and team KPIs
- Participating in ongoing training and coaching to continually develop your skills
What We're Looking For
We're looking for someone who enjoys helping people and takes pride in delivering excellent customer service.
You'll ideally have:
- GCSE Maths and English (or equivalent)
- Excellent communication skills, both written and verbal
- Strong organisational skills with excellent attention to detail
- Confidence speaking with customers over the telephone and by email
- Good IT skills and the ability to manage multiple tasks
- A positive attitude and willingness to learn
- A genuine passion for delivering excellent customer outcomes
Previous experience in customer service, administration, banking, financial services or debt advice would be beneficial, although full training will be provided.
Why Join Angel Advance?
We're a growing FCA-regulated business with a strong reputation for putting customers first. We invest heavily in training and development, providing clear career pathways and genuine opportunities to progress as the business continues to grow.
If you're looking for a role where you can make a real difference while developing your career, we'd love to hear from you.
Apply today and become part of a team that's helping people regain control of their finances.
Job Types: Full-time, Permanent
Pay: £25,000.00 per year
Benefits:
- Casual dress
- Flexitime
- On-site parking
- Work from home
Education:
- GCSE or equivalent (required)
Work authorisation:
- United Kingdom (required)
Location:
- Warrington WA3 7PB (preferred)
Work Location: In person
