Overview
We are seeking a detail-oriented and proactive Helpdesk Coordinator to join our team. This role is vital in ensuring smooth communication and operational efficiency within our company. The ideal candidate will possess strong organisational skills, excellent communication abilities, and familiarity with various logistics management systems.
The successful candidate will play a key role in the day to day running of the helpdesk.
Duties
- Manage and respond to internal and external enquiries via phone and email with professional phone etiquette
- Coordinate management systems to facilitate engineer schedules
- Booking in work
- Ordering of materials
- Monitor and update documentation to ensure accuracy and compliance
- Organise schedules and coordinate with engineers
- Maintain organised records within relevant management software
- Provide support to other departments
Skills
- Effective communication skills for liaising with internal teams, clients, and third-party providers
- Competent data entry skills with high accuracy in typing and record keeping
- Good organisational abilities to manage multiple tasks efficiently in a fast-paced environment
- Strong phone etiquette to handle enquiries professionally
- Ability to work collaboratively within a team while maintaining attention to detail
This role is ideal for candidates seeking a challenging position that with excellent organisational skills.
Benefits:
- Company pension
- Free parking
- On-site parking
Work Location: In person
