Block Manager - Hastings
About Us:
As one of the UK’s fastest-growing hospitality brands, we provide 4-star short-term rentals in prime central locations across the UK. We’re looking for a Block Manager to oversee our Hastings properties—someone reliable, organized, and committed to delivering exceptional guest experiences.
This role is hands-on, you’ll play a crucial role in maintaining high standards of cleanliness and service.
Job Overview:
We are seeking a dedicated and proactive Block Manager to oversee the management and day-to-day operations of our apartment block, ensuring compliance, cleanliness, and exceptional guest and tenant experience.
This multifaceted role combines property management with a strong focus on customer service for both short-term and long-term residents, providing a rewarding opportunity for a customer-oriented professional with strong organizational and cleaning management skills.
Key Responsibilities:
1. Building Cleanliness and Maintenance:
- Lead and participate in the cleaning of the apartments when guests check out, ensuring all properties and common areas are consistently maintained to a high standard of cleanliness and order.
- Coordinate with cleaning staff, supervise their work, and ensure all areas are thoroughly cleaned according to established protocols.
2. Compliance Management:
- Conduct regular compliance checks throughout the building, ensuring all health and safety standards, fire regulations, and building management protocols are strictly adhered to.
- Maintain accurate records and reports related to compliance checks, inspections, and maintenance activities.
3. Guest Experience Management (Short-Term Rentals):
- Provide exceptional customer service to arriving short-term rental guests, creating a positive and welcoming experience.
- Handle guest check-ins and check-outs, ensuring a seamless process, addressing guest inquiries, and resolving any issues promptly and professionally.
4. Apartment Cleaning (Short-Term Rentals):
- Collaborate with the cleaning team to prepare and clean apartments following guest checkouts, ensuring each unit meets the required cleanliness and presentation standards.
- Inspect cleaned apartments to ensure they are ready for new guests and meet all quality expectations.
Who We're Looking For
We are searching for a versatile professional who balances a high standard for cleanliness with a natural talent for hospitality. You should be a self-starter who thrives in dynamic environments, effortlessly switching between independent tasks and team collaboration while keeping compliance and customer satisfaction at the forefront.
- Industry Experience: A background in property management, hospitality, or cleaning oversight.
- Detail & Compliance: A sharp eye for cleanliness and a solid grasp of health and safety regulations.
- Communication Skills: Excellent interpersonal abilities focused on delivering top-tier customer service.
- Operational Agility: Highly organized and flexible enough to handle shifting daily priorities with ease.
- Proactive Mindset: The ability to work independently while remaining a reliable and supportive team player.
What We Offer:
- Competitive salary of £26,500 - £30,0000 per annum dependant on experience.
- 42-hour work week with a dynamic and engaging work environment.
- Opportunity to make a positive impact on both guest and tenant experiences.
- Supportive management team and career growth opportunities.
If you are passionate about delivering exceptional customer service, maintaining high standards of compliance, and ensuring a welcoming living environment for guests, we would love to hear from you!
Job Types: Full-time, Permanent
Pay: £26,500.00-£30,000.00 per year
Experience:
- management: 1 year (preferred)
Licence/Certification:
- Driving Licence and a car (required)
Work Location: In person
