This role is all about giving everyone a warm and well-informed welcome as they arrive to our busy National Trust car park. The Car Park Assistant is there to make sure that people who might never have visited before can understand the layout of the place, and all that it has to offer them. From that first moment of a friendly greeting to the helpful sharing of practical information, you’ll be helping to give everyone an enjoyable and memorable day out.
For this role, you’ll need to complete our online assessment instead of using a CV or online application form. This will help us understand more about your strengths and give you more information on the role.
What it's like to work here:Reporting to the Welcome Manager, you’ll be part of a wider team of car park assistants, welcome staff, and commercial team members. Winkworth Arboretum is famed for its stunning autumn season, with visitors travelling from across the country to experience the beautiful display of colours. At Winkworth, there is a new visitor welcome centre and car park, with café and shop for visitors to enjoy. As a Car Park Assistant, you will play a key role in creating a positive first impression for our visitors by managing the smooth operation of the car park, directing traffic safely and efficiently, providing information and assistance to visitors, and supporting the wider team to ensure an enjoyable and welcoming experience for everyone
What you'll be doing:We are recruiting Car Parking Assistants to join our team at Winkworth Arboretum during our busiest period. The role will commence in mid-September and continue until the second week of January. Working hours are 9:00 am to 2:00 pm, with regular weekend working required.
You’ll be working outside, meeting and greeting people as they arrive, helping to show them where to park and assisting with the use of our car parking machines.
You’ll be responsible for answering all manner of questions and making sure visitors can find everything they need for their visit. When interacting with our customers, you’ll inform them of the amazing work we are doing and what their money is funding, promoting local projects or promoting our cause.
As this is an outdoors role, you'll need to be comfortable working in all weather conditions.
You can view the full role profile for this role in the document attached. You don't need to have all the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.
Who we're looking forWe’d love to hear from you if you’re:
- focused on giving great service to everyone you meet
- a team player, but also happy to work on your own initiative
- well-organised and adaptable
- willing to learn new skills.
The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Rental deposit loan scheme
- EV car lease scheme (for roles that meet the salary criteria)
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most Trust places
Requirements :Compliance.Eligibility to Work in the UK
Fixed Term p/t (until 10/01/27)
