Are you excited by the opportunity to make a real impact and help a store reach its full potential? Do you have a passion for leading teams and inspiring them to achieve their best? If so, we are looking for you!
Pets & Friends has recently become part of Pet Store Retailing, a well-established, family-run business with a proven track record of enhancing pet retail stores across the UK.
This partnership brings exciting opportunities for growth and improvement, strengthening our commitment to delivering outstanding service, quality products and a welcoming environment for pets and their owners!
Key Responsibilities:
- Store Operations: Oversee the daily operations of our Gamston store, ensuring excellence in customer service, product presentation, and stock management.
- Sales & Profitability: Develop and execute strategies to meet and exceed sales targets, boosting store profitability.
- Team Development: Lead and support the store team, providing training and guidance to maintain high standards of customer care, product knowledge, and store presentation.
- Stock Management: Monitor and maintain optimal stock levels.
- Policy Compliance: Ensure adherence to company policies, including cash handling, health and safety, and security.
- Customer Relations: Address and resolve customer issues promptly and professionally.
- Promotional Activity: Collaborate with our marketing team to plan and execute store-level promotions to drive sales.
- Cross-Functional Engagement: Work closely with the Head Office team to ensure smooth operations and alignment with company goals.
- People Processes: Oversee key HR functions such as probation, attendance, and holiday management to support your team’s wellbeing and performance.
Required Skills and Experience:
- Retail Management: Previous experience in retail management, ideally within the pet industry.
- Sales and P&L focus - a strong understanding of sales targets and understanding of profit and loss sheets.
- Organisational & Time Management: Strong organisational skills with the ability to prioritise effectively and meet deadlines.
- Leadership: Proven leadership skills with experience managing and motivating a team.
Benefits:
- Colleague Discount
- Long service voucher and certificate rewards
- Pet bereavement leave
- A day off for your birthday
- Employee Assistance Programme
- Pennies for Thought ideas scheme
- Discretionary performance-related bonus scheme
- Travel loan scheme
- Free mortgage advice
- Fizz benefits, providing access to cashback on high street retailers
If you're ready to take the lead at our Gamston store and have a passion for pets and retail, we'd love to hear from you!
Job Type: Full-time
Pay: £28,500.00-£30,000.00 per year
Work authorisation:
- United Kingdom (preferred)
Work Location: In person
