Admin & Compliance Assistant
Location: Lancing Business Park, West Sussex
Hours: Full Time, Monday to Friday (Office Based)
Join an Award-Winning Team
National Parking Control Group Ltd is an award-winning, family-run business that genuinely puts its people first. We are proud to have been recognised as a UK Great Place to Work for two consecutive years, creating an environment where every employee is valued, supported and encouraged to develop.
Due to continued growth, we are looking for an Admin & Compliance Assistant to join our friendly team at our modern office in Lancing Business Park, West Sussex.
This is not your average administration role. We are looking for someone who enjoys solving puzzles, investigating issues and getting to the bottom of complex situations. If you naturally spot mistakes that others miss, enjoy analysing information and thrive on finding the right solution, this could be the perfect opportunity.
About the Role
As our Admin & Compliance Assistant, you will play a key role in ensuring our customer service standards and compliance processes are maintained to the highest level. You will investigate customer complaints from start to finish, ensuring every case is handled fairly, professionally and in line with industry regulations.
The majority of complaints are managed via email, requiring excellent written communication and the ability to explain decisions clearly while remaining empathetic and professional. Occasionally, you may be asked to support the wider customer service team by taking over telephone calls where additional experience, conflict resolution or de-escalation is needed.
You'll receive full training on our internal systems and the compliance requirements of our governing body, enabling you to make confident, evidence-based decisions while maintaining the exceptionally high standards we expect.
What You'll Be Doing
- Investigating customer complaints thoroughly and impartially.
- Reviewing evidence and identifying errors, inconsistencies and trends.
- Producing professional, accurate and well-written email responses.
- Working closely with internal departments to gather information.
- Resolving complex customer issues with confidence and empathy.
- Supporting colleagues with challenging customer interactions when required.
- Ensuring complaints are handled in accordance with company procedures and governing body regulations.
- Maintaining accurate records using our back-office systems.
- Assisting with administrative and compliance tasks across the department.
What We're Looking For
We're looking for someone who enjoys a challenge and isn't afraid to tackle difficult situations.
The ideal candidate will have:
- Previous experience in an office-based administration or customer service role.
- Exceptional attention to detail with the ability to identify mistakes and inconsistencies.
- Strong investigative, analytical and problem-solving skills.
- Excellent emotional intelligence and sound judgement.
- Experience handling complaints, conflict resolution and customer de-escalation.
- Outstanding verbal and written communication skills.
- Confidence making fair, evidence-based decisions.
- An outgoing, resilient personality that doesn't shy away from conflict or take customer frustrations personally.
- Excellent organisational and time management skills.
- Strong IT skills, including Microsoft Office (Word, Excel and Outlook).
- Confidence using technology and learning new software (full training on our back-office systems and company applications will be provided).
Why Join National Parking Control Group?
At NPC, we believe work should be enjoyable. We're a supportive, close-knit team where collaboration, respect and professionalism go hand in hand with a relaxed and welcoming office environment.
We offer:
- 28 days holiday (including Bank Holidays).
- Competitive salary (dependent on experience).
- Modern offices based at Lancing Business Park, West Sussex.
- Regular company events and team socials.
- Company perks and employee benefits.
- Full training and ongoing professional development.
- Opportunities for career progression within a growing business.
- A supportive management team that values your ideas and contribution.
- The opportunity to work for a UK Great Place to Work award winner for two consecutive years.
Dress Code
As this is a professional office environment, smart office wear is required.
Ready to Apply?
If you're naturally curious, enjoy investigating, have exceptional attention to detail and take pride in resolving problems to the highest standard, we'd love to hear from you.
Join National Parking Control Group Ltd and become part of a team where your contribution is recognised, your development is supported, and your work genuinely makes a difference.
Pay: £26,000.00-£29,000.00 per year
Benefits:
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
Work Location: In person
