Action Prompt currently has an exciting opportunity for a Customer Service Advisor to join our team in providing our partner businesses with exceptional support.
Based in Burley, Leeds (just north of the city centre) Action Prompt provides personalised mobile phone apps and websites to independent takeaways, restaurants and cafes. Our mission is to ensure that our partner eateries are not paying expensive commission to online ordering platforms, and help them grow their business by enhancing their customer experience and online engagement. We want to see small, local businesses thrive.
Job Summary
We are looking for an exceptional customer service advisor who will provide a professional and courteous service to each and every food establishment & customer who contacts the office.
We take pride in having a fun, friendly office environment with plenty of free snacks and games (including a pool table) to keep us all entertained on our breaks.
Responsibilities and Duties
You’ll deliver outstanding customer service by successfully responding to questions and queries relating to new and existing clients. Address any customer/intermediary service queries or complaints that arise to ensure customer service and satisfaction standards are consistently achieved.
Answering phone calls and liaising with team members to help the caller with their enquiry
Supporting your accounts with customer service enquiries such as customer requested refunds, ringing through any unanswered orders, menu updates, customer orders, financial enquiries, SMS marketing and other CRM requests.
- Performing administrative functions
- Updating client accounts
- General data entry tasks
- Being computer literate
- Providing excellent customer service
- A natural communicator
- Quick to learn new skills
- Resolving problems
- Team player
- Ability to Manage multiple tasks and conflicting deadlines
- Administration and organisation experience
- Competency in Google apps such as Docs, Slides, Sheets etc (similar to Microsoft Office).
- The right person for the role will be outgoing and self-motivated with a desire to progress themselves personally in our ever-expanding business.
- Multi-language skills, such as Bengali, Punjabi, Urdu, Turkish are desired but NOT compulsory.Benefits
Annual salary of £25,500
28 days holiday (20+8 bank holidays)
Hours
Monday - Friday 3pm to 11pm, with overtime available when necessary. Including bank holidays.
Job Types: Full-time, Permanent
Pay: £25,500.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Free parking
- On-site parking
Ability to commute/relocate:
- Leeds LS4 2PX: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (required)
Experience:
- Customer service: 1 year (required)
Language:
Work authorisation:
- United Kingdom (required)
Work Location: In person
