To ensure delivery of excellent service to a portfolio of clients allocated to you and, through your endeavours, to maximise client life and income. To minimise risk of loss to the company through client bad debt and attrition.
To complete client executive / clerical tasks appropriate to your own client portfolio with the assistance of the credit controller for those clients on FF.
Key Responsibilities
Main Tasks
- Manage and control a portfolio of 60/70 factoring clients with and some ID clients.
- Minimise the risk of loss through use of risk management tools and implementation of risk management procedures.
- Maintain an understanding of the value of additional security in place per client.
- Maximise client life by ensuring delivery of excellent service, and implement additional services where appropriate.
- Maximise income by ensuring the correct fee rates are maintained, and by ensuring additional fees are charged where appropriate.
- Obtain and review financial information from clients.
- Undertake annual client reviews, and ad hoc reviews where facility changes are required.
- Source new business opportunities for Invoice Finance and Asset Finance from existing client base.
- Co-ordinating outgoing Inter factor transfers.
- Obtaining additional income in accordance with directives and maintaining monthly records of department totals thereto.
- Preparation of internal reports as required/requested.
- Security review completion and diary system management to include covenant satisfaction and reporting requirements.
- Undertake annual client reviews, and ad hoc reviews where facility changes are required.
- Undertake client visits as required.
- Take on new clients as required
Standard of performance
- Maintain bad debt write provisions to within annual budget.
- Ongoing management of collateral performance.
- Ensure risk reducing actions are prioritised and completed, and risk issues are promptly reported.
- Respond to client audits promptly and act on recommendations.
- Establish and maintain effective relationships with clients.
- Achieve additional income levels as per annual budget.
- Source new business referrals from existing clients.
- Source asset finance opportunities from existing clients
- Ensure client relationships are profitable
- Complete annual reviews and client visits as per targeted requirements.
- Document issues discussed and agreed at client visits
- Ensure prompt and accurate completion of all month end reporting.
Risk & Compliance
- Ensure that all Governance and Compliance requirements are adhered to and all reporting and reviewing activities required by the Regulatory Bodies are carried out to the standards required.
Skills & Experience
Essential
- Good numeric and computer skills.
- Fundamental industry knowledge
- Industry specific experience including exposure to credit & risk
- Risk Awareness
Desirable
- Client Management experience
- Assertiveness
- Negotiation skills
Education & Qualifications
Desirable
- ABFA qualification to at least certificate level (or studying towards this qualification)
