Team Safety Officer | Full-time | Permanent
Main Objectives
To help provide a safe, calm and secure environment for our customers and staff at all times, whilst supporting wider loss prevention and incident management across the business.
Key Performance Indicators
- Reporting and feeding back information from all stores to Head of Retail
- Setting a strong example of professionalism to both customers and staff
- Supporting a calm, welcoming and safe store environment
- Supporting the reduction of theft, stock loss and incidents across stores
Accountable for
The role will be responsible for maintaining a professional and supportive presence across our stores, assisting Store Managers with safety, incident management and loss prevention activity.
Key Responsibilities:
- Maintaining a visible and professional presence across the shop floor
- Helping deter theft, anti-social behaviour and other incidents through proactive engagement and observation
- Supporting the safety and wellbeing of customers, colleagues and contractors within the working environment
- De-escalating conflict situations calmly and professionally
- Liaising closely with Store Management teams regarding incidents, concerns and vulnerable trading periods
- Completing logs for thefts, attempted thefts and other store incidents
- Using and maintaining CCTV systems in line with company procedures
- Supporting investigations and evidence gathering where required
- Supporting reporting to the police when appropriate
- Carrying out occasional colleague and contractor searches in line with company policy
- Working across any of our stores within Bristol when required
- Supporting wider loss prevention initiatives and store safety processes
Essential Criteria
- Valid SIA Licence
- Strong communication and interpersonal skills
- Calm, professional and approachable manner
- Strong customer service skills
- Ability to handle conflict situations professionally and safely
- Ability to build positive working relationships with store teams
- Previous experience within a customer-facing retail, safety or security role is advantageous
- Available to work within shop opening hours
- Flexible to work across multiple store locations
All successful applicants will be screened in accordance with BS7858 standards and must be able to provide a full 5-year checkable work or education history.
Job Types: Full-time, Permanent
Pay: £14.00 per hour
Benefits:
- Discounted or free food
- Employee discount
- Paid volunteer time
- Sick pay
- Store discount
Ability to commute/relocate:
- Bristol BS2 9LB: reliably commute or plan to relocate before starting work (required)
Licence/Certification:
Work Location: In person
