Business Support Administrator
Ref: 175103
Salary: £26,403 p.a., plus benefits
37 hours per week
Swindon Borough Council are on an exciting journey to transform service delivery. We want our town to be the best it can be. Our ambitious vision in the new Swindon Plan is supported by realistic transformation programmes, with the people of Swindon at their heart. Because that’s who we’re doing it for – the communities and businesses that make our town great. As part of the Council, you’ll support a friendly local authority making decisions with real impact. It’s all for better public services. Better processes. And a better quality of life, for everyone. Join us, and Swindon will be better with you.
Your next role
Enabling & Support Services are looking for a confident and enthusiastic administrator to join our busy team providing administrative support across Children’s & Adult Services. This role is based in Wat Tyler House in the Town Centre, however, we do offer hybrid working split between working within the office and working from home dependent upon service delivery needs.
The Children’s & Adults Teams provide support to Swindon’s most vulnerable residents and our Business Support Team supports them with their day-to-day activities.
Key elements of the roles are:
- Arranging, attending and taking of notes at meetings
- Answering queries received by telephone; signpost or forward a message to a relevant colleague and appropriately handle stressful situations involving vulnerable clients, recording on relevant databases as appropriate.
- Administration of petty cash and use of a procurement card for work related purchases, and support team/s with other financial tasks.
- Ability to cope with highly sensitive information and demonstrate resilience when dealing with upsetting information.
- Due to the highly sensitive nature of the work, demonstrate confidentiality and discretion when dealing with client’s personal details, this will include telephone calls, typing reports, legal documents and data recording.
- General administration, which includes saving documents, scanning and recording the post and distributing reports received by email.
The successful applicants will need to demonstrate excellent ICT skills (including specific use of Microsoft Packages), customer service and communication (written and verbal) skills, the ability to prioritise and multitask, be able to work independently and as part of a team.
You must be fluent in the English language (as a requirement of Part 7 of the Immigration Act “for the effective performance of a customer-facing role”).
Your next package
Please see our Rewards and Benefits offer for more details.
As an employee, you will receive a diverse and exciting environment in which to work, encouraging creativity and innovation whilst recognising the need to support ongoing personal development and a flexible work life balance.
For Swindon to thrive in the future, we need to lay the foundations now. It’s why our regeneration and transformation programmes are already underway. So, you’ll be joining us at an exciting time on our journey. We’ll look to you to share your knowledge, influence decisions and drive real, positive change. With your contributions, we’ll achieve our vision of a prosperous, revitalised Swindon together. And you’ll be proud to say it was made better with you.
Please see our Vision and Values page for more details and our new Swindon Plan.
Potential applicants are sometimes put off if they don’t meet 100% of the requirements. We think individual experience, skills and passion make all the difference, so if you meet the majority of the criteria, we’d love to hear from you.
Your next steps
Please read the role profile, which is available in the documents section to the righthand side of the page. To submit an application for this role, select Quick Apply.
We reserve the right to close this vacancy early so early applications are encouraged.
For further information about the role please contact Jenni Musgrove, Business Support Team Leader, [email protected].
As an inclusive employer, we welcome applications from a diverse range of communities, and in particular disabled people and people from ethnic minorities. Read our statement of commitment to equality & inclusion.
If you are experiencing technical issues submitting your application, please email [email protected]
Closing date: 16 August 2026
Interview date: week commencing 7 September 2026
