Park Services Manager
Salary: Competitive (dependent on experience)
Contract: Full-time | Permanent
Hours: 45 hours per week, shift-based (including evenings, weekends & winter cover)
Location: Newquay, Cornwall
On-site accommodation available
About Us
Hendra Holiday Park is a family-run, five-star, multi-award-winning holiday park committed to delivering outstanding experiences for our guests and day visitors. Set across 52 beautifully maintained acres, we take immense pride in the presentation and upkeep of our park. We pride ourselves on creating a safe, welcoming, and enjoyable environment for families, supported by our passionate and professional team.
The Role
We are seeking a Park Services Manager to strengthen day-to-day operational management across the park and provide hands-on support to the Park Manager.
This is a highly visible, hands-on role focused on guest experience, operational coordination, and team support.
Key Responsibilities
Support the day-to-day running of the park alongside the Park Manager and Assistant Park Manager.
Provide management cover across mornings, afternoons, evenings, and peak periods.
Respond to operational issues, incidents, and guest concerns in a calm and professional manner.
Assist with daily task planning, follow-up, and completion tracking.
Handle guest feedback, queries, and complaints.
Take ownership of issues, ensuring timely and positive resolutions.
Lead by example in delivering outstanding customer service.
Provide evening and occasional night call-out cover
Assist with general park presentation, maintenance coordination, and project work.
Oversee and support teams across the park during shifts.
Support recruitment, onboarding, and training across departments.
Support and coordinate health & safety systems across the park.
Carry out quality checks across facilities and operational areas.
Ensure high standards of safety and presentation are maintained.
Requirements
Proven experience in a customer-facing role with a strong guest-first approach.
Previous supervisory or management experience.
Good understanding of health & safety in an operational environment.
Confident decision-maker, able to work independently.
Flexible and willing to work evenings, weekends, and seasonal demands.
Full UK driving licence.
Strong communication and organisational skills.
Desirable
Experience in holiday park, leisure, hospitality, or tourism environments
IOSH or NEBOSH qualification (or working towards)
Experience coordinating health & safety systems
Benefits
Competitive salary
50% discount on food
50% discount on Oasis Swimming passes
Discounted family stays
Training and development opportunities
Supportive and vibrant working environment
Free on-site parking
How to apply
Please email your application and cover letter to [email protected]
Benefits:
- Discounted or free food
- Employee discount
- Free parking
- On-site gym
- On-site parking
Work Location: In person
