How to Apply
Apply online, providing a CV and Supporting Statement (of no more than 750 words) which provides evidence of how you meet the Experience criteria. Both your CV and Supporting Statement will be used to assess your suitability against the criteria.
During the interview and assessment process we will test your Experience as well as the Behaviors aligned to this role.
Please see our candidate guidance for more information on acceptable and unacceptable uses of AI in recruitment.
If you are invited to the next stage, the assessment process will include an interview with a short presentation, an engagement panel, and psychometric testing further details will be provided to you in advance.
Assessments are scheduled for weeks commencing 12 October and 19 October 2026, however this may be subject to change.
The Final Interview Panel will take place the week commencing 2 November 2026 in person at Social Security Scotland, Agnes Husband House, 17 South Union Street, Dundee, DD1 4BF. Interviews will be chaired by Karyn Lavelle, Social Security Scotland Chief Operating Officer. The other panel Members are:
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Nicola Rudnicki, Deputy Director for People and Place
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Veena Muthuraman, Social Security Scotland, Non-Executive Director
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Barry Matheson, Social Security Scotland, Non-Executive Director
Recruitment Principles
As a government organisation, we adhere to the Civil Service Commission Recruitment Principles and we investigate any complaints received in relation to recruitment cases.
Interview Expenses
Any travel and subsistence expenses incurred during the selection process are the responsibility of the applicant
About Us
Led by Chief Executive David Wallace, Social Security Scotland is an Executive Agency of the Scottish Government and one of its largest public service organisations. We play a vital role in supporting people and families across Scotland, delivering benefits that improve lives and contribute to positive social outcomes.
Guided by the principles of dignity, fairness and respect, we are committed to ensuring everyone can access the financial support they are entitled to, in the right way and at the right time.
As an Executive Agency of the Scottish Government, Social Security Scotland operates within Scottish Government employment frameworks, with remuneration and reward arrangements aligned to Scottish Government Main Pay Bargaining and Senior Civil Service pay policy.
Our staff are part of the UK Civil Service, observing the Civil Service Code and working for Ministers and senior stakeholders to deliver vital public services which improve the lives of the people of Scotland.
As part of the UK Civil Service, we uphold the Civil Service Nationality Rules.
Working Pattern
Applicants on any working pattern are welcome to apply for this post. If you are interested in applying on a job-share basis, please make clear in your application if you wish to be considered as a pre-existing job-share partnership or if you are interested in moving into a job-share arrangement. We will assess proposed working patterns against the business requirements for the post and discuss all options with candidates.
Our standard hours are 37 hours per week, and we offer a range of flexible working options depending on the needs of the role, including Flexi-leave.
You will also be part of an on call rota approximately one week in four offering incident management, media and ministerial support outside normal hours as part of the senior leadership responsibilities attached to this role.
The organisation operates on a hybrid basis, with a minimum office attendance of two days per week.
This role can be based in either Dundee or Glasgow, but regular travel will be required across all Social Security Scotland sites and to Scottish Government locations, such as Edinburgh other Glasgow sites to provide visible leadership, engage with key stakeholders and support collaborative delivery across the organisation.
If you have specific questions about the role you are applying for, please contact us.
Security Checks
Successful candidates must complete the Baseline Personnel Security Standard (BPSS), before they can be appointed. BPSS is comprised of four main pre-employment checks Identity, Right to work, Employment History and a Criminal Record check (unspent convictions).
In addition to the standard pre-employment checks, this vacancy will also require all candidates to obtain National Security Vetting (NSV) at Security Check (SC) clearance level. This type of check normally includes meeting a minimum UK residency period, which for SC level is 5 years.
Further information about NSV checks can be found on the UK Government website - National security vetting: clearance levels - GOV.UK
You can find out more about BPSS on the UK Government website, or read about the different levels of security checks in our Candidate Guide.
Equality Statement
We are committed to equality and inclusion and we aim to recruit a diverse workforce that reflects the population of our nation.
Find out more about our commitment to diversity and how we offer and support recruitment adjustments for anyone who needs them.
Further Information
Please see our landing page for more details - Deputy Director - Client Services Delivery - Scottish Government Jobs
Find out more about our organisation, what we offer staff members and how to apply on our Careers Website.
Read our Candidate Guide for further information on our recruitment and application processes.
Feedback will only be provided if you attend an interview or assessment.
