Job Description
We are looking for an Assistant Manager for our exciting leisure venue in the Barcode Plymouth. Candidates should ideally have at least 1 year's management experience in a retail/leisure/restaurant/bar environment.
Candidates must be able to work weekends and evenings as these are our busiest times. In return we will provide a competitive salary, 28 days holiday per year, free golf, a company pension, and a fun and flexible working experience.
To apply please attach your CV and a cover letter explaining why you are the perfect fit for the role!
JOB DESCRIPTION – Assistant Manager
Reports to – General Manager, Area Manager, Managing Director.
Responsible for – all adventure golf staff members.
The Assistant Manager role is responsible for all of the duties and responsibilities outlined below including adventure golf assistant duties and responsibilities and bar duties.
· responsible for the daily running of the site including:
· assist in managing the golf staff and making sure they deliver a consistently high level of customer service
· organise staff rotas, monitoring staff hours and processing holiday requests
· organising cover for ill/sick staff where appropriate
· oversee all group and party bookings and make sure all bookings are organised and filed properly
· liaise with other centre partners for group bookings and marketing opportunities
. monitor and record sales figures
· responsible for cash handling, safe totals, till reports, refunds, and change replenishment
· ensure staff keep the golf, pay booth and toilet areas clean and tidy and ensure daily cleaning duties are followed
· Assist managing the bar, stock take, preparing food, drinks and cocktails. Check ID's and ensure the bar is running in compliance with our policies.
· ensure golf staff fully participate in all marketing and promotional activity
· assist in the hiring of new golf assistants & supervisors
· deal with staff discipline issues where appropriate
· deal with enquiries through the website
· deal with customer complaints and ensure incidents requiring first aid properly recorded and dealt with
· assist in the maintenance of the site, including structural, electrical, and plumbing problems through maintenance contractor
· monitor stock (golf clubs, balls, scorecards etc) and replenish where appropriate
Adventure Golf Assistant Manager Duties and Responsibilities.
· Ensure all company policies & procedures and all legal requirements, including Health and Safety issues, are adhered to.
· Keyholder responsibilities including following correct Opening & Closing procedures; being available by telephone at all times (within reason) and being able to attend the property in under 30 minutes.
· Cash-handling responsibilities including ringing through sales (cash, credit/debit cards & cheques), dealing with deposits, being able to make change and do pay-outs as required.
· Ensure the very best standards of cleanliness throughout the unit.
· Able to handle all customer enquiries including bookings.
· Responsible for providing excellent service and making sure other members of staff present the same positive and helpful image.
· Willingness to work a flexible schedule
· Other duties as assigned.
Privacy Notice:
Please note that all information gathered during the selection process will be added to your application file. We are often inundated with applicants and so if you are not ultimately successful in your application and not contacted all details you have provided will be stored on site on encrypted computer for a period of three weeks and then destroyed. At no point in the application and interview process will your information be shared with any third parties, and you have the right to withdraw your application at any point by emailing us. In which case your details will be deleted from our records. We will only keep a record of your request and the date the information was deleted for three months after the request.
Job Types: Full-time, Permanent
Salary: £23,000 - £27,000 /year dependant on experience.
Job Types: Full-time, Permanent
Pay: £23,000.00-£27,000.00 per year
Benefits:
- Company pension
- Discounted or free food
- Employee discount
- Store discount
Experience:
- Customer Service: 2 years (required)
- Management: 1 year (required)
- Bar management: 1 year (preferred)
Work Location: In person
