OryxAlign Profile
OryxAlign is a fast-growing Managed Services Provider delivering technology solutions and high-quality support services to a diverse client base. We have invested significantly in our people, systems and operational capability, and continue to grow our presence across our UK, Cape Town and Manila offices.
Our business is built on delivering excellent service, developing trusted client partnerships and maintaining strong operational efficiency. In a fast-evolving technology market, we continue to strengthen our managed services offering and invest in the talent needed to support our clients, our growth and our long-term ambitions.
About the Role
We are seeking a Technical Account Manager to build long-term client partnerships, expand opportunities within existing accounts, and align technology solutions to evolving business needs. This role is well suited for someone who takes initiative with clients, communicates confidently across stakeholders, and adapts quickly while balancing proactive account growth with responsive service support.
Key Responsibilities
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Build and maintain strong client relationships through managed service partnerships, acting as a trusted point of contact for ongoing needs and opportunities
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Identify and pursue upsell and cross-sell opportunities within existing accounts, developing tailored proposals that align technical solutions with client goals
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Provide strategic guidance on IT infrastructure, cloud services, cybersecurity, data management, managed support, virtualisation, and connectivity
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Partner closely with Managed Services, procurement, finance, and technical teams to support service delivery and resolve client issues effectively
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Monitor client satisfaction, track account KPIs, and provide regular updates to internal stakeholders on account health, risks, and growth opportunities
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Contribute to revenue growth by recommending commercially sound solutions and managing client budgets in line with agreed goals
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Identify opportunities to improve service delivery and internal processes, collaborating with teams to implement practical improvements
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Complete relevant health and safety training and follow appropriate guidance related to the role.
Required Skills & Abilities
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Strong experience in technical sales, solution selling, consultancy, and account management within the technology services or managed services sector
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Ability to build trust quickly, communicate clearly, and guide client conversations toward practical business outcomes
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Comfortable operating with a high degree of autonomy, using sound judgment to manage both planned and emerging client needs
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Commercial awareness with the ability to balance client value, service quality, and revenue objectives
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Working knowledge of cloud services, cybersecurity, data management, managed support, virtualisation, connectivity, and technology subscriptions
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Ability to manage multiple priorities in a fast-moving client environment while maintaining follow-through and visibility across stakeholders
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Professional, discreet handling of sensitive internal and external information
Other Requirements
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Good standard of education
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Professional certifications in IT, sales, or service management (for example ITIL, CISSP, or CompTIA Security+) are advantageous
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Background in service delivery within a technical environment is preferred
What you will get from OryxAlign
Along with competitive salary and training and development you will receive leave entitlement of 23 days plus one volunteer day, private medical through Vitality, group personal pension - 4% employer and 5% employee contributions and Life Insurance at 4 x salary.
Other benefits include:
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Employee Assistance Programme and access to Online GP
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Social events throughout the year
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Cycle to Work & Instant Discounts
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Technology Loans
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Wellbeing initiatives
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Long service leave
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Holiday Trading
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Reward and recognition awards
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Lunches on All-In Office Days
Equal opportunities
OryxAlign values its people and culture, striving to be an inclusive and welcoming workplace. As an equal opportunity employer, we do not discriminate based on age, disability, gender reassignment, pregnancy, maternity, race (including colour, nationality and ethnic or national origins), sex, sexual orientation, religion or belief, or marital or a civil partnership status. We actively encourage applications from all individuals of all backgrounds, particularly women, to promote gender diversity in the tech industry.
