The Jackson Lees Group is a leading North West law firm and part of The MAPD Group. What started as a small Liverpool practice has grown into a multi‑office firm with more than 200 colleagues across Liverpool, Hoylake, Heswall and Churchtown. We are proud of our culture, our values, and our commitment to delivering exceptional legal services while supporting our people to be the best version of themselves.
We are looking to recruit a proactive and organised Team Administrator to join our Court of Protection team in Liverpool, based at Walker House. This is a key support role where you will provide high-quality administrative assistance to the department, helping to ensure the smooth day-to-day management of client matters while delivering a professional, responsive and efficient service.
You will play an important part in supporting the team’s operations, maintaining excellent standards of client care, and contributing to the continued success of the Court of Protection department through your attention to detail, reliability and commitment to delivering outstanding support.
Overall Purpose
To provide a first-rate administrative service to clients, colleagues and stakeholders, ensuring work is completed accurately, efficiently and in accordance with Group policies, procedures and regulatory requirements. To act as a professional ambassador for the Group at all times, supporting the delivery of exceptional client service and contributing to the success of the Court of Protection team.
Key Responsibilities:
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Produce accurate, well-presented documents in line with the Group's house style from digital dictation, templates and manuscripts.
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Manage email enquiries and correspondence from clients, professional contacts and third parties in a timely and professional manner.
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Maintain accurate filing and document management systems to ensure information is easily accessible and compliant with firm procedures.
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Assist clients and other contacts by telephone, handling enquiries professionally and taking accurate messages where required.
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Update and maintain departmental databases, spreadsheets and case management systems.
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Process invoices and assist with banking administration, including regular monitoring of deputy account balances and escalating any concerns appropriately.
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Provide administrative support to fee earners and the Head of Department, including preparing documentation, undertaking research and liaising with clients and third parties.
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Arrange meetings, appointments and travel arrangements, ensuring all relevant documentation is prepared in advance.
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Support effective risk management by undertaking administrative checks and maintaining accurate file records.
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Organise departmental meetings, prepare agendas, take minutes and circulate actions where required.
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Manage workloads effectively, raising any concerns regarding priorities or capacity with the appropriate supervisor.
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Provide support and cover for colleagues across the department when required.
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Maintain strict confidentiality and ensure compliance with data protection requirements at all times.
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Continually develop knowledge, skills and understanding of Court of Protection processes and procedures.
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Assist with the day-to-day administration of the office, including handling post, deliveries and other operational tasks where required.
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Utilise the Group's technology and systems effectively and participate in training to support continuous improvement.
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Support business development initiatives by promoting the Group's services and maintaining positive client relationships.
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Assist in the prompt reporting of complaints, claims or potential risks in accordance with firm procedures.
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Ensure compliance with all Group policies, procedures and regulatory requirements, including those of the Solicitors Regulation Authority.
Skills and Experience
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Previous administrative experience, ideally within a professional services or legal environment.
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Excellent written and verbal communication skills.
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Strong organisational and time management abilities, with the ability to prioritise competing tasks.
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Good working knowledge of Microsoft Office applications and case management systems.
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Fast, accurate typing and document production skills.
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Strong attention to detail and commitment to delivering high-quality work.
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Ability to work independently and as part of a collaborative team.
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Trustworthy, reliable and able to handle confidential information appropriately.
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Professional and client-focused approach with excellent interpersonal skills.
What’s in it for you
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Competitive salary
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25 days holiday (plus bank holidays)
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Referral bonus
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Free Health Cash Plan
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Pension plan
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Death in service benefit
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Employee Assistance Programme
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Hybrid / working from home options
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Unlimited access to training academy courses
Jackson Lees Group (a part of The MAPD Group) is committed to fostering an accepting an inclusive environment for our people and clients. We know that Making A Positive Difference through the practice of law can be achieved best when we celebrate diversity of all kinds. We actively encourage those from underrepresented groups and diverse backgrounds to apply for this role, including people from minority ethnicity backgrounds, religious backgrounds, LGBTQIA+ people, disabled people, people from different social backgrounds and of different ages.
