CompanyProfile
CBREis a leading provider of integrated facilities and corporate real estatemanagement services. Our mission is to realise the potential of our clients,professionals and partners by building the real estate solutions of the future.
We are seeking a Workplace Porter to join our team, which isa pivotal, multi-skilled role responsible for delivering an integrated andseamless workplace experience. This position focuses on Porterage duties,providing proactive, first-class service to clients, visitors, and staff byefficiently managing meeting room set-ups, internal moves, deliveries, andgeneral office support. This role acts as a flexible conduit between theWorkplace Services team and the client, anticipating requirements and consistentlyexceeding service standards. Work assignments may vary, ranging from full-dayfocus in a single area to flexible support across multiple functions based onbusiness needs.
Role Summary:
Providean exceptional guest experience to all Jefferies staff, colleagues and anyguests.
Ensuresafety standards are met by those delivering workplace experience services,whether CBRE employees or third-party service providers.
Managefacilities and office requests, follow up on all requests upon completion andescalate recurring issues.
Ensurethe smooth operation of meeting room set-ups, layouts and resets in line withclient service standards.
Communicateand liaise with the Bookings Team on meeting room set-ups, layout changes andtime slot availability.
Respondpromptly to ad-hoc requests and last-minute changes to meeting room set-ups andlayouts.
Monitorstock of meeting room equipment (including flip-chart paper) and inform Reception/Bookingsof replenishment needs.
Coordinatethe arrival and collection of hired furniture and equipment.
Reportlighting faults, maintenance issues and equipment defects identified duringset-ups and floor walks.
Carryout cleaning duties to the required standard and site specifications, in linewith cleaning schedules.
Conductdaily and weekly meeting room checks to maintain a five-star standard.
Supportporterage activity for internal moves, deliveries and onsite events.
Wearpersonal protective equipment as required when carrying out specific duties.
Managethe opening and closing of folding walls and partition systems as part ofmeeting room set-ups.
Workclosely with the moves and changes service partner to ensure planned andreactive moves are completed efficiently and correctly.
Ensureall allocated storage rooms and service areas are kept tidy and in full workingorder.
Providecover and support for the Audio-Visual team in their absence.
Collectand deliver milk, fruit and hospitality orders to the relevant floors anddepartments.
Audit,order and restock stationery for all floors and departments, maintainingaccurate records.
Assistthe Engineering team where support is needed for tasks requiring two people,ensuring safe manual handling practices at all times.
Maintainnecessary confidentiality on all client matters and project a professionalappearance at all times.
Answerthe telephone professionally and ensure clear communication and understandingof requirements.
