Client Services Advisor
We are looking for someone to join our team; you will be contacting customers over the phone to discuss their portrait appointment and booking them in using our bespoke system.
What we expect from you
The ideal candidate will have experience in an office based customer focused environment, but candidates who show they are driven and possess a confident personality, will be considered as this position does come with full training.
We are highly customer driven, and you will be the first point of contact between new and existing customers and our company, so a polite and professional telephone manner is crucial.
Our successful candidate must have or be able to demonstrate the following:
- Experience over the phone or working within a Customer Service environment or background is essential.
- Excellent interpersonal and communication skills with a high focus on customer service.
- Ability to make decisions on your own initiative with excellent problem solving skills.
- Strong organisational skills with the ability to prioritise your workload with a high attention to detail.
- Professional telephone manner.
- At present the majority of communications are by telephone however you would need to be able to use email and text as part of the booking process and you will be required to use our computerised bookings system. A knowledge of Microsoft Excel and social media platforms are also desirable.
Working hours: 5 days a week (Monday to Friday) between the hours of 9:30am till 2.30pm
Job Types: Part-time, Permanent
Pay: £12.71 per hour
Benefits:
- Casual dress
- Company pension
Work Location: In person
