Job Ref: THE1116
Branch: thebigword UK - Interpreting
Location: thebigword
Salary/Benefits: Up to £48,000 per annum, A blend of Visiting Clients Hybrid Working at our Amazing Leeds Office, Lots of Perks!
Contract type: Permanent
Hours: Full Time
Shift pattern: 9:00am to 5.30pm
Hours per week: 37.5
Posted date: 16/06/2026
Closing date: 18/07/2026
The Role Unveiled
At the centre of our operational excellence is our Team Management function—a driving force behind our ability to deliver world-class language services. As a Customer Success Team Manager, you’ll lead, inspire, and develop a high-performing team while also taking ownership of several strategic client accounts. This dual-focus role is ideal for someone who thrives on people development and client engagement, with a passion for customer experience and relationship management.
You’ll work closely with senior leadership and cross-functional departments to ensure your team delivers outstanding results, maintains high morale, and that your strategic accounts receive exceptional service and value.
Your Role in Action
Welcome to a role where you’ll shape careers and drive strategic success. As a Team Manager, you’ll be responsible for leading a team of professionals and managing a portfolio of high-value client accounts.
Team Leadership
- Lead, coach, and develop a team to achieve individual and collective performance goals.
- Foster a positive, inclusive, and high-performance team culture.
- Monitor team KPIs and performance metrics, providing regular feedback and support.
- Identify training needs and coordinate development plans to upskill team members.
- Manage account allocation and performance reviews.
- Champion employee engagement and wellbeing within your team.
Strategic Account Management
- Serve as the senior point of contact for a portfolio of key strategic accounts.
- Build and maintain strong, long-term client relationships across multiple regions.
- Ensure service delivery exceeds contractual obligations and client expectations.
- Develop and execute tailored account plans to drive growth and retention.
- Collaborate with internal teams to align client goals with thebigword’s capabilities.
- Monitor account performance, revenue, and profitability, and report regularly to leadership.
- Support contract renewals, re-bids, and strategic planning initiatives.
The Perfect Match: Your Skills Talents
- Proven experience in team leadership and strategic account management.
- Strong people management and coaching skills.
- Excellent relationship-building and stakeholder management abilities.
- Commercially astute with a focus on client satisfaction and growth.
- Comfortable working in a fast-paced, dynamic environment.
- Strong organisational and problem-solving abilities.
- Excellent communication, negotiation, and presentation skills.
- Desirable: Experience in language services, public sector, or service delivery environments.
Perks That Make You Smile!
See all of our amazing perks, here: https://careers.thebigword.com/pages/perks-uk
We are eradicating the final barrier of global communication!
At thebigword, we specialise in language solutions, translating over 1 billion words annually, support more than 250 languages and handle millions of interpreting minutes each year. As one of the largest language service providers globally, we utilise the greatest minds and boundary shattering technology to deliver phenomenal quality at scale to both our clients and linguist network. We’re proud that our services support thousands of people every single day, from those using the National Health Service to global brands across the world such as google, Honda, and Unilever.
Joining our team is not just a career, it’s being part of something much bigger!
Equal Opportunities:
At thebigword, we prioritise the physical and mental health of our global teams. We are a Level 3 Disability Confident Leader, have signed the Menopause Workplace Pledge, and are proud to have signed the Mental Health at Work Commitment. Should you require reasonable adjustments for your interview or subsequent employment, please notify our team. Our mission is to welcome everyone and create inclusive teams, celebrating differences and encouraging everyone to join us and be themselves at work. To find out more about our dedication to Equality, Diversity Inclusion, and our EDI Committee, click here: https://careers.thebigword.com/pages/our-commitment
