Overview
Delicatessen Assistant Manager
Celino’s Partick, G11 6AB
Rate of Pay: From £15 per hour (dependent on experience)
Celino’s Italian Delicatessen & Restaurant, is seeking an experienced and dynamic Delicatessen Assistant Manager to help lead our busy Italian Deli. This is a hands-on role focused on customer service, sales performance, and smooth day-to-day operations.
Situated in a prime location in Partick, in the west end of Glasgow, our award-winning Deli operates alongside our very busy 120 seat restaurant. Our focus is on providing our customers with a fantastic experience by providing the highest quality Italian food and excellent customer service.
We continually strive to improve our customer experience and know that we can only do this with the right team and the right leaders. If you are passionate about Italian cuisine, providing exceptional service and have a proven track record in management, we would love to hear from you.
Key Responsibilities
You will be expected to assist the Deli Manager in ensuring the smooth operation of the Delicatessen, maintaining high standards of service and contributing to the overall success of Celino’s.
CUSTOMER EXPERIENCE
Ensure the highest standards of service
Engage with customers and solve problems promptly in a calm manner
Achieve and maintain a warm and welcoming ambience
Evaluate feedback, devise and implement strategies to enhance customer satisfaction
LEADERSHIP & TEAMWORKING
Lead, motivate and inspire the Deli team (upwards of 15 team members)
Delegate tasks effectively and demonstrate ability to manage rotas
Provide ongoing feedback, training and development opportunities for team members
Collaborate with the kitchen & restaurant teams to ensure seamless service
STOCK MANAGEMENT
Manage all aspects of stock control including ordering, receiving, storage and rotation
Maintain optimal stock levels to avoid shortages, over-ordering and waste
Implement and enforce FIFO practices, date labelling and quality checks
MERCHANDISING & PRODUCT PRESENTATION
Create and maintain attractive, authentic Italian merchandising throughout the store
Ensure deli counters, displays and shelves are immaculate, well-stocked and visually appealing
PERFORMANCE MANAGEMENT & COMPLIANCE
Meet and exceed financial targets through effective sales and cost management
Ensure compliance with health and safety regulations and food hygiene standards
REQUIREMENTS
Essential
At least one year of supervisory experience in a deli, other food retail environment or hospitality environment
Proven leadership abilities, able to motivate and inspire a diverse team
Highly developed communication and interpersonal skills
Strong organisational and multi-tasking abilities
Strong focus on cleanliness and compliance with food hygiene standards
Proven ability to thrive in a busy, high pressure environment
Flexibility to work evenings, weekends, public holidays as required
Preferred
Experience of working in Italian delicatessen or restaurant and/or strong knowledge of Italian food
Food hygiene and safety certification
Personal License Holder
Pay: From £15.00 per hour
Benefits:
- Discounted or free food
- Employee discount
Experience:
- Food retail/hospitality Supervising: 1 year (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
