JOB SUMMARY
The Guitar Technician is responsible for the repair and servicing of guitars from consumers and artists. The role is a blend of craftsmanship, quality, and customer service and focuses on industry standards for repair and quality. A successful guitar technician completes a quality repair/servicing in the expected time and provides thoughtful service to the consumer.
ESSENTIAL FUNCTIONS
Main Duties
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QC stock upon arrival to the store.
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Perform restrings and extensive setups on Electric, Acoustic, Electro Acoustic and Bass guitars.
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Fixing/replacing guitar hardware and electronics.
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File existing nuts.
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Make and install new nuts.
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Liaise with customers and high-profile Gibson artists on a daily basis and tailor setups/repairs to their needs.
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Package and ship guitars as needed.
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Track time and material usage.
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Order replacement parts.
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Spend time on the shop floor and on the phone engaging with repair and setup customers.
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Perform warranty and out of warranty servicing and repairs.
Other duties
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Employee can be asked to perform other duties that are reasonable within the area of expertise.
REQUIRED SKILLS/ABILITIES/EXPERIENCE
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Able to bring new ideas to a team and creative repair solutions to elevate service to the highest level in the industry.
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Previous direct consumer experience in a customer-facing environment.
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5 plus years experience in guitar repair and servicing.
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Solutions oriented approach to challenges/issues.
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Outstanding time management skillset with the ability to prioritize without direct supervision.
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Ability to completely strip and replace all guitar hardware including electronics.
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Basic understanding of carpentry.
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Experience with re-fretting instruments.
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Confident working with highly valuable vintage and new guitars.
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Existing understanding of guitar tools and repair techniques.
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Experience working with Nitro-Cellulose lacquer.
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Working with high-profile artists on historically important instruments with discretion.
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Sanding and buffing experience.
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Able to communicate with other techs.
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Willingness to learn about all Gibson brands.
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Experience with painting and lacquering/finishing a plus.
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Experience with re-valving and servicing amplifiers is a plus.
ESSENTIAL KNOWLEDGE
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Fluent in English and regional language.
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Guitar playing / knowledge is highly advantageous.
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Extensive expert knowledge of guitar components.
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Extensive expert knowledge of guitar makes and models.
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Ability to use Microsoft Office applications and learn project management software.
PERSONAL QUALITIES
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Passionate about working and winning in a team environment.
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Ability to work with empathy and sensitivity when handling a customer’s sentimental instrument.
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Driven and results oriented.
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Clear and logical thinker.
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Work well in high pressure and time sensitive situations.
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Relish working in a company with a diverse, challenging, and fast paced environment.
TRAVEL REQUIREMENTS
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This position is based in store but may require some local travel within London.
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Must be able to have a flexible schedule and work evenings, weekends and holidays
