Location: Newtown, Powys
Salary: £27,000–£30,000 per year, depending on experience
Job type: Full-time, Permanent
Work location: Office-based
About Hafren
Hafren Security Fasteners is a market leader in the supply of tamper-resistant fasteners and security fixings. From our headquarters in Newtown, we support customers across the UK and internationally, delivering dependable service and world-class security solutions.
We are looking for an organised and customer-focused individual to join our Sales and Customer Service team as UK Customer Service Support.
The Role
You will be one of the first points of contact for our UK customers, providing a helpful, efficient and professional service. You will manage customer enquiries and orders, support our Account Managers and ensure customers receive clear and accurate information throughout their experience with Hafren.
Your responsibilities will include:
- Responding to customer calls, emails and enquiries promptly and professionally
- Processing customer orders accurately and efficiently
- Providing customers with updates on orders, deliveries and product availability
- Supporting Account Managers with customer enquiries, reports and account administration
- Assisting with new customer onboarding
- Managing returns, credits and special orders
- Maintaining accurate customer information and activity records within the CRM
- Helping to resolve customer queries and problems fairly and efficiently
- Producing daily sales, returns and discrepancy reports
- Working closely with Sales, Purchasing, Operations and Finance to ensure excellent customer service
What We’re Looking For
We would love to hear from you if you have:
- Excellent written and verbal communication skills
- A friendly, professional and customer-focused approach
- Strong organisational and administrative skills
- Excellent attention to detail
- The ability to manage multiple tasks and priorities
- Confidence using Microsoft Office and customer management systems
- A proactive approach to solving problems
- A positive attitude and willingness to support the wider team
- Previous experience in customer service, order processing or sales support, although this is desirable rather than essential
Why Join Hafren?
- Competitive salary of £27,000–£30,000, depending on experience
- Full training and ongoing development
- A friendly and supportive working environment
- The opportunity to join a growing, ambitious company
- Modern offices in Newtown
- Free on-site parking
- On-site canteen
How to Apply
If you are organised, approachable and passionate about providing excellent customer service, we would love to hear from you.
Please apply with your current CV.
Applicants must be able to reliably commute to our Newtown office (SY16 4LE) or plan to relocate before starting work.
**NO RECRUITMENT AGENCIES**
Job Types: Full-time, Permanent
Pay: £27,000.00-£30,000.00 per year
Benefits:
- Free parking
- On-site parking
Ability to commute/relocate:
- Newtown SY16 4LE: reliably commute or plan to relocate before starting work (required)
Work Location: In person
