Here for people. Here for communities. Here for you.
Make a real impact every day as a Receptionist at Hafod.
You’ll be the welcoming face and voice of the home, providing a professional and friendly reception service for residents, visitors and colleagues. As the first point of contact, you’ll help create a warm and supportive environment while ensuring the smooth day-to-day running of the home through high-quality administrative support.
This is a varied role where no two days are the same, from greeting visitors and answering calls to supporting the management team with essential administration and coordination tasks.
This is a part-time role working 18 hours per week. The shift patterns are Thursday, Friday and every other Wednesday.
Some of our homes may have limited public transport links, you’ll therefore need reliable transport to and from work.
Please note: We are unable to offer sponsorship for this role.
What you’ll be doing
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Welcome visitors and professionals, ensuring they are safely signed in and directed appropriately within the home.
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Act as the first point of contact for telephone enquiries, responding in a professional and helpful manner.
- Provide administrative and secretarial support to the Home Manager, maintaining accurate records and documentation.
- Manage ordering, invoices and stock control processes, ensuring accurate financial and administrative records are maintained.
- Support health and safety processes, including monitoring entry systems, maintaining confidentiality, and ensuring compliance with procedures.
You can find the full job description attached for a more detailed overview of the role.
What you’ll bring
Bring your organisational expertise and caring nature to our front desk, ensuring every resident, family member, and visitor receives a welcoming and positive experience.
- A friendly, professional and approachable manner with a commitment to excellent customer service.
- Strong communication skills, both written and verbal, with the ability to build positive relationships.
- Good organisational skills and the ability to prioritise workload and meet deadlines.
- Computer literacy including Microsoft Word, Excel and Outlook.
- A high level of discretion, confidentiality and attention to detail.
Interested in applying?
Submit your application online.
We’ll review all applications and if you’re shortlisted, we’ll get in touch to arrange an interview at Woodcroft Care Home.
If you’re successful at the end of the recruitment process, we’ll offer you the role and begin your pre-employment checks. This includes confirming your right to work and completing an enhanced DBS check, which we’ll organise and pay for.
If you’d like some tips or advice with the recruitment process, we’ve put together some helpful guidance, here.
We may close this advert early if we receive a high number of applications, so we encourage you to apply as soon as possible.
Support and adjustments
We’re committed to ensuring a fair and inclusive recruitment process. If you need any reasonable adjustments or support at any stage, please let us know and we'll be happy to help.
About the home
Woodcroft is a 60-bed care home located in Trowbridge. It provides a modern, homely setting for the elderly and those who may need EMI care. The design supports an environment that enables independence and choice within a comfortable and secure setting.
You’ll find more information about Woodcroft Care Home here
#LP
At Hafod, we’re a socially conscious, not for profit organisation providing housing, care and support across south Wales. Everything we do is guided by our mission, Get the basics right, connect with you, and invest for a better future. We work together to deliver services that make a real difference in our communities.
We’re committed to creating a culture where everyone feels they truly belong; not just included, but respected, valued, and safe to be themselves. When people feel they belong, they bring their best, and that benefits all of us.
