Please note: this role is not open to international sponsorship.
Job Overview
We are seeking a dynamic and highly skilled IT Lead to drive our technology initiatives forward with energy and precision. In this pivotal role, you will oversee the planning, development, and implementation of innovative IT solutions that empower our organization to operate seamlessly and securely. Your leadership will ensure that our infrastructure, applications, and systems are optimized for performance, scalability, and security. If you thrive in a fast-paced environment and are passionate about leveraging cutting-edge technology to solve complex challenges, this is the opportunity for you!
Key Responsibilities
· Handle incidents and service requests through the IT Help Desk
· Support end users, client devices, printers, and Microsoft 365 services
· Administer Microsoft 365, Entra ID, Intune, and SCCM
· Operate and continuously improve Windows servers, virtualization platforms, and cloud services (Azure/AWS)
· Support the operation of networks, firewalls, and security solutions
· Analyze and resolve issues within the workplace and infrastructure environments
· Manage software deployment, patch management, and lifecycle management
· Coordinate and collaborate with external service providers
· Participate in IT projects and contribute to process documentation and standardization
· Support telephony and mobile communication services
Requirements
· Experience in IT support and IT infrastructure operations
· Good knowledge of Microsoft 365, Entra ID, Windows Server, and endpoint management
· Basic understanding of networking, cloud, and security technologies
· Analytical and solution-oriented mindset
· Strong service orientation and communication skills
· Self-motivated, structured, and responsible way of working
· Good English language skills
· Willingness to continuously develop skills and undertake occasional business travel
Responsibilities, Decision-Making Authority, and Delegated Powers
· To ensure clear definition of responsibilities and accountabilities, an internal RASIC matrix (Responsible, Accountable, Supporting, Informed, Consulted) is used.
Hours of work:
39 per week, Monday to Thursday 8am to 5pm, Friday 8am to 12.50pm
OR
39 per week, Monday to Thursday 7am to 4pm, Friday 7am to 11.50am
Annual Leave
25 days plus bank holidays, with an option to purchase an additional 5 days.
Pay: £38,000.00-£40,000.00 per year
Benefits:
- Company pension
- Free parking
- On-site parking
- Private medical insurance
Work Location: In person
