Help Shape the UK’s Energy Future
Apprentice IT Service Desk Analyst Opportunity with the Civil Works Alliance (CWA), Supporting Sizewell C
As part of the CWA (Civil Works Alliance), you will support the building of Sizewell C. Sizewell C will be a 3.2-gigawatt power station generating low-carbon electricity for around 6 million homes and will play a key role in our energy future, supplying reliable, clean electricity for at least 60 years. This role will be within the CWA Wide Section.
What will you do?
Are you passionate about technology, enjoy solving problems, and want to build a career in IT while earning and learning?
Sizewell C is looking for an enthusiastic and motivated Apprentice IT Service Desk Analyst to join our Alliance IT Team. This is an exciting opportunity to gain real-world IT experience while working towards a nationally recognised Level 3 Business Administrator Apprenticeship.
As part of the team supporting one of the UK's most significant energy and construction projects, you'll be at the heart of delivering outstanding technical support to colleagues across the organisation.
As an Apprentice IT Service Desk Analyst, you will:
- Be the first point of contact for IT support requests via phone, live chat and self-service systems.
- Log, prioritise and manage IT incidents and service requests.
- Support users with a range of technologies, including Windows 10/11, Microsoft 365, Active Directory and cloud-based systems.
- Work with colleagues and specialist teams to resolve technical issues.
- Create and maintain knowledge articles and self-service guidance.
- Contribute ideas that improve service quality and user experience.
- Develop your technical and professional skills in a supportive team environment.
What are we looking for?
We're interested in your potential, attitude and enthusiasm more than your previous experience.
You'll ideally have:
- A genuine interest in technology and IT support.
- Strong communication and customer service skills.
- A positive and proactive approach to learning.
- Good problem-solving abilities.
- The confidence to work both independently and as part of a team.
- Strong organisational skills and attention to detail.
Alongside your role, you'll complete the Level 3 Business Administrator Apprenticeship Standard, which develops highly transferable skills that can be applied across any modern organisation.
Throughout the programme, you'll build knowledge and experience in:
- Professional communication and stakeholder management.
- Business processes and organisational awareness.
- IT systems and digital tools.
- Planning and organisation.
- Decision-making and problem-solving.
- Record and document management.
- Project support and continuous improvement.
The apprenticeship is designed to help you become a confident professional with skills that can support future progression into specialist, supervisory or management roles.
What we will offer you?
The CWA is a single delivery organisation made of up of the client (Sizewell C) and three parent companies - Balfour Beatty, Bouygues and Laing O'Rourke - which offer industry leading packages including market leading salaries, generous annual leave entitlements, pension scheme and other flexible benefits.
About Us
The CWA celebrates the creativity and innovation that comes from a diverse workforce, and we welcome applications from people of all backgrounds — especially those from under‑represented communities. Our project is built on five core values: Humility, Positivity, Respect, Solidarity, and Clarity.
By joining us, you’ll be encouraged to bring your whole self to work, speak up, and share your ideas. We encourage applications from all suitably qualified candidates, regardless of gender, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
We are committed to protecting your privacy. If you decide to apply, please avoid including sensitive personal data in your CV.
Job Reference: CWA00311
