Job Overview
We are seeking a dynamic and organized Office Administrator/Receptionist to join our team! This vital role combines front desk management with administrative support, ensuring smooth daily operations and a welcoming environment for visitors and staff. You will have the task of providing essential administrative support for specialist teams, client services and other support departments.
If you thrive in a fast-paced setting, possess excellent communication skills, and enjoy multitasking, this is the perfect opportunity to contribute to a busy and thriving workplace. Your energy and attention to detail will help us maintain an efficient, professional, and friendly office atmosphere.
Duties
- Ensuring office set up is at a high standard
- Greeting customers
- Dealing with enquiries via phone, email and live chat – being responsible for the London inbox
- Registering customers for viewing and valuations – checking & scanning relevant ID and ensuring details are up to date and correct
- ID3 checking customers and adding their ID onto the system, as per written procedure
- Assisting with the viewings and valuations, when necessary
- Putting bids onto the back-office system, ensuring all details are correct, and assisting customers with bidding queries
- Keeping valuation rooms stocked up and tidy
- Supporting events
- Work with the facilities manager to arrange and oversee works with external contractors
- Oversee cleaner and contractor presence
- Unpacking and sorting deliveries
- Organising collections and deliveries with clients
- Responsibility over management of goods, ensuring location is updated upon arrival and dispatch
- Liaising with external contractors to organise repairs, reports & authentication when needed
- Creating customer paperwork, such as receipts and collection dockets
- Liaising with the logistics team on what items need to be posted and/or sent to the London office from Birmingham and vice versa
- Supporting other departments when needed, including auction day support
Requirements
- Proven experience in an office environment or administrative role
- Strong computer skills
- Excellent organisational skills with the ability to prioritize tasks effectively and multitask
- Exceptional phone etiquette and communication skills
- Familiarity with general office equipment such as printers, scanners, and phones
This position offers an engaging environment where your organizational talents will shine while contributing to the overall success of our operations.
Pay: From £29,870.00 per year
Work Location: In person
